IT Support Engineer

Vision RT is a rapidly growing MedTech which is transforming radiation therapy for cancer patients, helping to make it more accurate, effective and comfortable. We are the inventors of, and the market leaders in, Surface Guided Radiation Therapy (SGRT). This technology uses advanced 3D cameras to track surface data, for more guidance across every step of the radiotherapy workflow. Our SGRT solutions are used in 24 out of the 25 “Best Hospitals for Cancer,” as tracked by US News & World Report. We’re one of Britain’s fastest-growing private tech companies, as recently recognised by the 2025 Sunday Times 100 Tech list. We’re also the proud winners of a 2024 King’s Award for Enterprise, the UK’s most prestigious accolade for business excellence. Company video With around 300 employees globally, and offices in the UK, Poland & the USA, Vision RT operates independently as part of the Danish company William Demant Invest A/S - one of the world’s largest investors in healthcare companies. Vision RT staff members have the security and reach that comes with being part of a large global enterprise, combined with the freedom and agility of a startup. This is a company with strong values, a clear mission and a bright future. It’s an exciting and rewarding place to work.   

About the Role
As a Support Engineer, you will be responsible for delivering advanced technical support to end users by efficiently managing and resolving incidents and service requests via our ticketing system. Operating from our Basingstoke site, you will play a critical role in maintaining the stability, performance, and availability of IT systems, ensuring continuity of business operations with minimal disruption. Additionally, you will provide remote support to our global user base, contributing to a seamless and responsive IT service experience across the organisation.

Key Responsibilities will include

• Troubleshoot and resolve complex hardware, software, and network issues.
• Support Windows and mobile devices, Office 365, and enterprise applications.
• Administer Active Directory, Azure AD, Office365 Apps, and Intune.
• Maintain and support endpoint security, patching, and compliance.
• Assist with onboarding/offboarding processes, including device setup and access provisioning.
• Document solutions and contribute to the internal knowledge base.
• Liaise with third-party vendors and service providers when necessary.
• Participate in IT projects, upgrades, and deployments.

Essential Skills & Experience

• Strong customer service and stakeholder management skills.
• Proven experience in desktop & server operating systems.
• Strong knowledge of Windows 10/11, Microsoft 365, and Active Directory.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP).
• Experience with ITSM tools.
• Excellent problem-solving and communication skills.

Desirable Skills & Experience

• ITIL Foundation certification.
• Experience working in ISO27001 environment.
• Microsoft certifications are a plus.
• An understanding of switches, firewalls and VLAN’s

Vision RT is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment and development without regard to race, colour, religion, sexual orientation, gender, national origin, disability, or protected veteran status.