Front Office Attendant - Crystal Club

Company Description

BETTER BEGINS HERE

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The role

Situated on the 3rd floor of Melbourne's Crown Towers, Crystal Club is a private lounge offering an array of exclusive privileges to all its guests. With high ceilings and mirror finishes, it's a mesmerising space for our guests to relax and indulge. 
 
In this role, you’ll provide joyful dining experiences through your genuine care for guests. As well as:

• Provide personalised and seamless check in and check out experience for all guests. 
• Display an in-depth knowledge of Crown hotel products and facilities, as well as service offerings across the broader Crown complex. 
• Provide a professional, friendly, and courteous approach to all customers recognising different needs of individuals and attending to them accordingly. 

About you

You’ll bring the following:

• Previous experience in a premium Hotel or Tourism and Hospitality environment in a customer service role. 
• A strong work ethic and a passion to provide exceptional guest experiences.
• The ability to multi-task while having a very strong attention to detail. 
• Understanding of Hotel Property Management Systems (OPERA) highly desriable. 

Additional Information

This role requires you to have flexibility to work across a 24/7 roster including weekends, a mix of day and night shifts and other peak periods.

What you can expect from us

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.