Genesis Service Manager

Location: Irvine, CA (On Site) | Type: Full Time | Compensation: $150,000 - $200,000

Norm Reeves Automotive Group is a nationally-recognized group of privately-owned retail automotive dealerships located in Southern California, Texas, and Florida. With a history dating back to 1963, our group has established a reputation for innovation, integrity, and customer-centric services. We are expanding rapidly and are looking for talented individuals that are eager to grow their careers while the company continues to expand!

We are seeking a Service Manager to develop and implement service processes and procedures to improve efficiency, streamline operations, and enhance customer experience by leading and mentoring a team of service advisors, technicians, and support staff.

Responsibilities: 

• Monitor service department performance metrics, such as service revenue, labor productivity, and customer satisfaction, and implement strategies to optimize performance and profitability. 
• Lead, coach, and mentor a team of service advisors, technicians, and support staff to deliver outstanding customer service and achieve departmental goals. 
• Ensure the efficient and effective operation of the service department, including scheduling, workflow management, and resource allocation. 
• Develop and implement service processes and procedures to improve efficiency, streamline operations, and enhance the customer experience. 
• Maintain a safe and clean working environment in compliance with safety regulations and company policies. 
• Handle customer inquiries, complaints, and escalations in a professional and timely manner, striving to resolve issues to the customer's satisfaction. 
• Collaborate with other departments, such as sales and parts, to maximize customer retention and revenue opportunities. 
• Stay informed about industry trends, technical developments, and Genesis product updates to ensure the service department remains current and competitive. 

Requirements: 

• Must have experience as a Service Manager in a dealership environment. 
• Strong leadership and managerial skills, with the ability to motivate and inspire a team to achieve performance targets. 
• Excellent communication and interpersonal skills, with a customer-focused mindset. 
• Knowledge of automotive service processes, procedures, and diagnostic techniques. 
• Proficiency in computer systems and software applications related to service management. 
• Detail-oriented with strong organizational and problem-solving abilities. 
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities. 
• Valid driver's license and a clean driving record.