Field Quality/Customer Quality/Product Quality

Overview

Dealership & Aftersales services

-  Dealership’s DID (Dealer Issue Detection) received through system

-  Dealership’s WC (Warranty Claim) received through system

-  Dealership’s CIR I/S (Country Issue Report Incident/Safety) received through system

Responsibilities

All India

-  Build excellent working relationship with all major stakeholders.

-  Respect work standards and contribute to continual improvement of Product quality

-  Detect, Analyze, facilitate and categorize the customer defects to create Technical Issues.

-  Address Technical Issues to the right function with correct priority to reach 3MIS & 12MIS targets.

-  In depth investigation of safety issue, with speed and according to the rules.

-  Request, ensure failed parts from dealer reach the plant quality, design & supplier for failure analysis

-  Lead Pre-Analysis meetings with key stakeholders for Field issues coming from market

-  Facilitate Crisis meeting to alert the management in case of safety, media or legal risks.

-  Conduct weekly regular rituals with key stakeholders / regions on common topics.

Monitor and report on Key Performance Indicators (KPI’s) to prevent occurrence of non-conformity relating to Product, Processes and System.

Qualifications

B.E. Mechanical/Automobile

Essential skills

-  MS Excel

-  Power point

-  Outlook

-  7QC tools

-  8D

Root cause analysis techniques

Desired skills

-  DID-Safety detection lead time to answer by Control Tower for confirmation

-  CIR-Safety coverage rate of issues enriched to a Technical Event

-  Reactivity time of pre-analysis of CIR-S/DID-S

-  All of the above for all type of DID (Incident, Breakdown)

Experience

5 - 7 years