US Customer Success Coordinator (WFH)

About Penbrothers

Penbrothers is an HR and remote talent management partner, and one of the fastest-growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, all from the comfort of their own homes.

About the Client

Our client is the global leader in fleet management technologies. Their solutions harness the power of video to help drivers and fleets operate safely, efficiently, and profitably. Through their platform, direct and reseller clients access customizable services spanning driver safety, risk detection, fleet tracking, compliance, preventative maintenance, and fuel management. Leveraging the world’s largest driving database of its kind, combined with proprietary machine vision and AI technology, they protect and connect thousands of fleets and 1.6 million drivers globally.

About the Role

You will play a vital role in supporting our Client Success team by managing administrative tasks, client support requests, QA projects, and case research. This is a dynamic role that requires excellent communication with internal teams, strong organizational skills, and adaptability in a fast-changing environment. Your work will directly impact client satisfaction, from handling billing disputes and contract research to performing data entry and investigative projects. Over time, you will engage directly with clients via email or phone to support assigned cases and tasks. Mastery of our products, internal systems, and Salesforce.com will be key to delivering outstanding service.

What You’ll Do

• Collaborate closely with Client Success Managers to address client inquiries, questions, and case-related issues via email and Teams.

• Handle client support requests, including billing disputes, contract research, and data entry.

• Manage QA projects, research tasks, and investigative assignments to support client cases.

• Generate, monitor, and distribute reports to internal teams and clients.

• Assist in special projects and contribute to process improvements as needed.

• Maintain accurate and organized documentation of client cases and internal workflows.

• Progressively take on direct client interactions related to your assigned cases and tasks.

• Fulfill other duties as assigned to ensure the smooth operation of the Client Success team.

Requirements

What You Bring

• 3–4 years of experience in Administrative Assistance, Client Services, or a similar role.

• Flexibility and adaptability in a fast-paced, evolving environment.

• Self-starter, proactive, motivated, and quick learner.

• Passion for supporting both employees and clients.

• Technical proficiency and ability to learn new online systems quickly; internet savvy.

• Strong organizational skills, attention to detail, and ability to balance multiple priorities.

• Excellent verbal and written communication skills.

• Understanding of process flows and documentation preferred.

• Proficiency with Microsoft Office (Outlook, Excel, PowerPoint, Word).

• Experience with Salesforce.com is a plus.

Hiring Process

We utilize AI tools to enhance our hiring efficiency and ensure a fair evaluation of all candidates. As a result, candidates who passed our initial evaluations should expect an AI Interviewer as a component of our recruitment process. This is supervised by Human Talent Acquisition Experts who will also engage with you throughout your application journey