Application Support Specialist

ABOUT THE TEAMTrendyol Finance is not just about managing money it’s about reshaping the future of financial experiences.
We build inclusive and innovative financial products that empower millions of customers and sellers. From smart credit systems to AI-powered budgeting, our goal is to remove complexity from finance and make it more accessible, personal, and impactful.
By blending technology with finance, we turn data into decisions helping individuals and businesses thrive.
We are united by a shared purpose: To create a positive impact in our ecosystem by enabling commerce through technology.

About The Role

• As an Application Support Specialist, you’ll provide first-level technical support for business users, troubleshoot application issues, and collaborate with development teams to ensure smooth software operations. This role is ideal for someone who enjoys problem-solving, communicates effectively, and thrives in a fast-paced, hybrid work environment.

Responsibilities

• Provide first-level technical support to business units and operation users, for software applications.
• Troubleshoot and resolve application-related issues, including software bugs, user errors, and system outages.
• Collaborate with the development team to communicate and document software defects.
• Maintain accurate records of support interactions and solutions in our communication channels.
• Participate in on-call rotation for after-hours support, as necessary.
• Contribute to ongoing process improvement initiatives to enhance the efficiency and effectiveness of application support.

Expected Qualifications

• Bachelor’s degree in computer science, information technology, or a related field (or equivalent work experience)
• Proven experience in application support or a related technical support role
• Strong understanding of software applications, including database technologies like SQL, with the ability to write and execute basic queries
• Excellent problem-solving and troubleshooting skills
• Exceptional communication and interpersonal skills to interact with users and collaborate with cross-functional teams
• Experience with monitoring tools such as Kibana, AppDynamics, or similar solutions
• Basic knowledge of Java (considered a plus)
• Ability to work in a fast-paced environment, prioritize tasks, and meet tight deadlines
• Good command of English
• Strong analytical skills
• Available for hybrid work

What We Offer
A hybrid working model with flexibility — a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.A customizable FlexBenefits budget — Adjust your daily meal allowance, choose your health insurance package (and extend it to your spouse or children), and pick from additional benefits like fuel support or Trendyol shopping credits.Comprehensive wellbeing support — Take advantage of our extended health package, which includes annual mini health screenings, access to location-based in-house doctors, psychologist and dietitian support, and HPV vaccination coverage.Personalized training allowance and learning opportunities — Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.Responsibility from day one — Take full ownership from the start in a culture where every voice is heard and valued.A diverse, international team — Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.Opportunities to grow with the best — Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.Meaningful connections beyond tasks — Be part of team rituals, events, and social activities that help us stay connected and inspired.
Take the Next Step
If this role excites you, apply now and let’s take the next step together.Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.