Learning & Development Manager

Company Description

NH Collection Colombo offers comforting familiarity based on three main pillars value for money, the best location, and service with a human touch – making stays always a pleasure, time after time.

Job Description

• Consistently offer professional, warm, and engaging service
• Participate in the creation, implementation, and facilitation of the hotel's training plan and its budget, aligned with the property's strategic goals and objectives
• Conduct an annual training needs analysis and collaborate with department heads, guest feedback, audits, and performance reviews to identify development opportunities for their teams
• Define learning priorities (onboarding, technical skills, soft skills, management, etc.)
• Initiate, coordinate, deliver, and follow up on all training activities within the hotel
• Actively establish relationships and partnerships with industry associations, external training providers, and academic institutions related to the hospitality industry
• Update and maintain accurate records of training activities and participant information
• Track attendance and post-training evaluations
• Measure the impact of training on operational performance (KPIs, feedback, quality audits, etc.)
• Prepare monthly training reports and annual training reviews
• Select and coordinate external speakers / certified training organizations
• Train and support internal trainers
• Foster a culture of knowledge sharing, coaching, and mentoring within the organization.
• Maintain an up-to-date training calendar to maximize learning resources and opportunities
• Stay up to date with industry trends, new learning technologies, and best practices in L&D.

Qualifications

• 3-5 years proven experience in Learning & Development, ideally within the hospitality industry.
• Strong communication and interpersonal skills, with the ability to build relationships at all levels.
• A proactive, problem-solving attitude with a genuine desire to support and empower others.
• A proven track record of designing and executing L & D initiatives to yield best outcomes.
• A team player who thrives in a fast-paced, service-oriented environment.
• Passionate about developing people and driving organizational growth.