Specialist, Account Management

What Account Management contributes to Cardinal Health

What Customer Engagement (Account Management) contributes to Cardinal Health

Customer Engagement is responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers and is responsible for providing proactive solutions, inquiry research/resolution, and root cause analysis. Acting as liaisons for both internal and external customers, Customer Engagement enhances the customer experience by leveraging inbound and outbound channels.

Accountabilities:

• Resolve open order issues by reviewing open order and exception reports, analyzing trends, and partnering with customer to take alternative actions as needed.

• Advocate for customer and partner across Cardinal Health servicing teams to bring rapid and effective resolution to customer’s issues, requests, and initiatives

• Track, measure, and report key performance indicators monthly Build and maintain long-term trusted relationships with customer to support retention and growth of the account.

Internal Qualifications

• Open to GBS Medical and AHS B3 level

• Bachelor's degree in related field, or equivalent work experience, preferred

• At least one year in current role with CHIP
• Not under a prescriptive period for any disciplinary action stipulated in the Employee Handbook (no PIPs/DAs)
• Received a rating of 3 and above on your most recent performance review

• Strong communication skills

• Prior computer experience using Microsoft Office systems required.

What is expected of you and others at this level

• Takes the lead in effectively applying and teaching new processes and skills to accomplish a wide variety of assignments

• Comprehensive knowledge in technical or specialty area

• Ability to apply knowledge beyond own areas of expertise

• Performs the most complex and technically challenging work within area of specialization

• Preempts potential problems and provides effective solutions for team

• Works independently to interpret and apply company procedures to complete work

• Provides guidance to less experienced team members

• May have team leader responsibilities but does not formally supervise

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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