LCL & FCL Order Management Associate

LCL Operations Associate

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What we offer you

• We offer an exciting job opportunity in an internationally growing business environment characterized by high pace.
• You will work in a team with motivated and engaged people with a diverse background
• We have possibility to work from home for a few days per week.
• An attractive compensation package including an annual bonus based on the company’s performance

Key responsibilities

Within shipping and logistics pro-active communication and information flow towards our customers is the key in ensuring end-to-end connectivity and transparency.

Daily order management and execution

• Owning the order scale as delegated by the LCL & FCL Order Management team lead.
• Monitor new order inflow and the assignment of a transport plan by the operations team.
• Update revenue for the ordered services at time of booking, and manage any accessorial costs – with customer approval (subject to agreed SOP) – prior to billing in accordance with the terms of the order.
• Accrue cost for any overseas delivered services in the Maersk network, and ensure the ICB billing is timele closed and cleared.
• Accrue vendor cost and work closely with our Finance teams to review incoming vendor invoices and dispute billing not in accordance to agreed contracts or cost incurred from errors or deviations in handling not caused by Maersk or the customer.
• Close system files on-time after careful review of the revenue estimate and billed, and proper accrual of cost.

Timely and effective handling of exceptions in execution

• Work with the operation team on ensuring proper communication and visibility to transport plans, and changes to same as a result of changes to cargo readiness or transport plan changes.
• Monitor transport from pick-up to delivery (to/from the Port and via CFS), and provide timely system updates while ensuring the visibility is timely shared with customers via offline updates or system connectivity.

Applying improved processes and continuous learning to increase efficiency and effectiveness in daily work

• Remain on top of all activities during the week by organizing work to always been on top of the order management
• Participate in relevant training offered and apply knowledge of automation and digitization in the customer booking and shipment tracking process, and internal file management, to increase control and productivity.

This is how you reach your goal

• You are enthusiastic and a team player
• You are solution oriented and will go out of your way to make customers happy
• You have experience in a service-oriented environment
• You can multitask and you learn fast.

Your profile

• Preferably prior experience working in a service company (B2B or B2C) managing orders and/or execution of orders.
• Relevant educational background aimed at a career in the maritime industry, logistics and/or supply chain operations
• Experience in LCL and FCL operation is an upside, but not a requirement
• Background in working with order management systems, preferably for transportation services (e.g. CargoWise1)
• Good skills in communicating directly with customers and third-party vendors and a customer focused mindset.     
• Ability to prioritize and structure work on orders executed following   a timeline spanning days or weeks.
• Ownership mentality of the work performed, and a strong ambassador for Maersk’s products and values

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com.