Client Engagement Specialist

Job Description:

Client Engagement Specialist
Dow Jones – Beijing

About the Team

Our Business Intelligence Team delivers services, solutions, and support to a diverse range of customers, including financial institutions, corporations, universities, government agencies, executives, and business professionals. We focus on helping our clients make informed decisions with trusted data and insights.

About the Role

As a Client Engagement Specialist (CES), you will manage all renewal aspects for a defined set of customers. Your focus will be on retaining contract revenue within existing accounts and supporting new sales into these accounts in partnership with Business Development Managers.

You will collaborate closely with internal teams to ensure client business needs are met consistently and renewals are successful. Your goal: drive high retention rates and strengthen the revenue base for Dow Jones.

You Will

Retention

• Own the retention strategy for assigned strategic accounts, building and executing renewal plans.

• Proactively identify high-risk renewal accounts and share turnaround strategies with management and the team.

• Partner with Product Training Specialists to ensure customers receive adequate training and achieve high product usage.

• Oversee the full renewal lifecycle — from pricing and contracting with the Account Executive to invoicing and ongoing client support.

• Support additional sales into existing accounts to maximize customer ROI.

Customer Knowledge

• Build deep account knowledge, including understanding client business groups, industry trends, competitor solutions, and evolving needs.

• Develop strong relationships with client decision-makers and stakeholders.

• Act as a client advocate, sharing feedback and market intelligence with Product, Content, and Marketing teams.

Lead Generation

• Identify opportunities for account growth through upselling or cross-selling.

• Collaborate with sales team members to act on these opportunities.

• Maintain accurate client records in internal systems, using phone and email for most client communications.

You Have

• 2–4 years of proven success in client engagement, customer success, or account management.

• Strong written and verbal communication skills.

• Ability to manage multiple priorities and meet deadlines in a fast-paced, collaborative environment.

• Excellent project management, organizational skills, and attention to detail.

• Proficiency in Microsoft Office Suite and Google Drive.

• Experience with Salesforce and Tableau (preferred).

Our Benefits

• Comprehensive insurance and retirement plans.

• Paid time off and leaves.

• Education benefits.

• Family care benefits.

• Career growth programs.

#LI-Hybrid

Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area:

Dow Jones - Business Intelligence

Job Category:

Sales

Union Status:

Non-Union role