By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

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Claims Processor

Key Roles

As a Claims Processor, you are the first point of contact for the policyholder. You will provide information, support, and reassure customers whilst delivering quality, accuracy and adhering to procedures and SLA’s.

Key responsibilities (including but not limited to)

Taking in-bound calls from customers relating to new and existing claims
Capture all information regarding the claim accurately and promptly.
Assessing claim details and arranging settlement promptly and efficiently
Keeping an accurate record of all actions carried out i.e. all telephone conversations must be
suitably detailed
Offering advice to customers on the process and what to expect
Delivering a positive service, with an empathic ear where necessary
Contributing toward the success of team and individual SLA’s
Assisting Team Leader and other team members to nurture an excellent team environment.
Provide recommendations to team management on how to improve process, service, and customer experience.
Working to achieve agreed metrics in settlement rates, calls answered, claims completions.

Qualifications/Skills

Minimum competency requirements progressing towards APA/CIP Qualification
Excellent customer service experience and skills
High level of proficiency in Word, Excel, and PowerPoint
High level interpersonal and communication (verbal/written) skills
Effective time management
Strong organizational and accuracy skills with attention to detail
Results/Target driven

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.