Work Flexibility: Hybrid

The Senior Collections Analyst is responsible for performing highly complex A/R portfolio management activities to ensure the payment of open receivables as per the agreed terms, an accurate account reconciliation, the prompt and effective escalation of unpaid past-due balances, the log and follow-up to dipusted receivables, the write-offs of uncollectible A/R balances and any other processes required to ensure an appropiate maintaince of the assigned customer worklist in the Stryker’s newly created Costa Rica Shared Service Center.

What you will do:

Effectively manage a worklist comprised by the most complex accounts in the portfolio
When needed, take on complex reporting and month-end reconciliation responsibilities
Effectively contact all the customers in the assigned portfolio to ensure payment as per terms
Promptly log and follow-through on any disputed balances, so that they are resolved and paid
Proactively escalate to Management, Credit and Internal Partners accounts in delinquency
Perform reconciliation of accounts to resolve problems
Proactively and timely escalate large collection or reconciliation issues
Work with other Invoice to Cash teams to help resolve operational issues and improve processes
Maintain documentation on transactions to facilitate the review and audit of books and records
Comply with all internal control procedures to ensure accurate financial records.

What you need:

Technical degree or at least 2 years of university studies, preferably in Business Administration, Accounting, Finance or related field
Adequate use of the MS Office Suite; advanced Excel is required
C1 level English; other languages are a plus
Relevant experience on SAP and Oracle; GETPAID is a big plus
3 to 5 years of relevant working experience in Business-to-Business collections
Relevant experience in Finance Shared Services Centers, preferably in American or Multinational companies

Travel Percentage: 20%