Electronic Sales and Client Services Specialist: Global Markets

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

The Electronic Sales & Client Services Specialist is responsible for managing client relationships and ensuring the smooth operation of electronic trading platforms. This role typically exists in investment banks, brokerage firms, and fintech companies that offer electronic trading solutions for equities, fixed income, foreign exchange (FX), or derivatives. The role acts as a bridge between clients and internal teams, providing technical support, resolving trading issues, and ensuring optimal platform performance
Ideal incumbent will have a post graduate degree in finance with a minimum of 5 years working in a global market’s environment supporting clients on E Commerce platforms. In-depth knowledge of electronic trading systems which include Bloomberg, Fidessa, Flextrade and 360t.A familiarity with FIX protocol and API connectivity, market structure, order types, and algorithmic trading secures

Job Description

• Develop tactical strategy and delivery plans in support of functional strategic objectives in partnership with leadership

• Execute defined business strategy by translating it into the business operations
• Communicate policy modification, objective achievement progress and critical success factors to important stakeholders
• Ensure the development and implementations of multiple practices in alignment with operational policy and procedural frameworks
• Identify interconnected problems, determine its impact and use to develop best fit alternatives, driving practice solutions
• Be aware of and responsive to local conditions
• Influence the development of appropriate organizational structures, capacity and delivery systems

• Client Support & Relationship Management:
• Serve as the primary point of contact for electronic trading clients.
• Build and maintain strong relationships with institutional clients, hedge funds, and broker-dealers.
• Ensure that clients are mapped correctly to provide a high-level processing
• Perform system health checks to ensure faultless service operations
• Liaise with third party service providers to ensure incidents are resolved using root cause analysis
• Work closely with sales and all client names providing on the ground feedback on any query
• Ensure that new items deployed meet the needs of customers
• Provide training and onboarding support for new clients.
• Assist in the creation and refinement of training materials that will be used
• Trade Execution & Platform Monitoring:
• Monitor electronic trading systems to ensure smooth trade execution.
• Troubleshoot and resolve trading issues in real-time.
• Collaborate with traders, sales teams, and technology teams to optimize trading flows.
• Technical Support & Troubleshooting:
• Address FIX protocol connectivity issues and API integration challenges.
• Assist clients with algorithmic trading strategies and order routing configurations.
• Work with IT and development teams to implement system enhancements.
• Regulatory Compliance & Risk Management:
• Ensure adherence to market regulations and compliance policies.
• Identify and mitigate operational risks related to electronic trading.

Education

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised