PL Customer Care Associate I

NJM is committed to providing its customers with superior service, and great service goes a long way. NJM is a top-rated insurance company by its policyholders and employees for service and caring. A Receivables and Collection Customer Care Associate answers and responds to inbound telephone calls from policyholders and internal departments. A Customer Care Associate provides assistance, superior customer service and monitors policyholder accounts for accurate invoicing.

Schedule: Monday – Friday, 8:45am – 5:00pm

Once fully trained, work from home flexibility is available.

Job Responsibilities:

• Reviews Personal Lines accounts in a credit status to determine the accuracy of the account.
• Validates and approves the credits for disbursement to the appropriate party.
• Reviews and responds to reports, activities, and customer inquiries.
• Processes accurate and appropriate adjustments to personal lines’ accounts to ensure accurate invoicing and policyholder communication.
• Utilizes various resources to assist personal line’s customers and inter-office personnel professionally, efficiently, and accurately with inquiries regarding their invoices, payments, payment methods, disbursements, and account balances.
• Accurately processes transactions, notes the account and transfers calls to the appropriate party.
• Handles commercial line’s accounts as needed.

Job Requirements:

• Superior Listening Skills

• Excellent verbal and written communication skills
• Strong multi-tasking and organizational skills
• Strong computer and Microsoft Office skills
• Previous call center experience handling inbound calls is a plus
• Ability to work independently or in a team environment
• High school diploma or GED
• Bilingual skills are a plus
• Compensation: Salary is commensurate with experience and credentials.

Pay Range: $41,529-$48,269

Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses.

Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.