Quality Assurance Trainer (Compliance Specialist 2 – Bilingual Spanish, ASL, and/or any other language is preferred but not required.)

Initial Posting Date:

08/13/2025

Application Deadline:

08/24/2025

Agency:

Department of Human Services

Salary Range:

$4,833 - $7,407

Position Type:

Employee

Position Title:

Quality Assurance Trainer (Compliance Specialist 2 – Bilingual Spanish, ASL, and/or any other language is preferred but not required.)

Job Description:

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

You do not need to be bilingual to apply or be considered for this position. If you are bilingual in Spanish, ASL, and/or any other language, we encourage you to apply! We serve diverse communities and recognize the importance of serving people in their preferred language.

Opportunity awaits! Do you have experience as an Oregon Needs Assessment (ONA) assessor? Has your background provided you with experience evaluating training needs; and developing and delivering training? Are you experience in using the eXPRS system? Do you possess professional level written, verbal, and virtual communication skills? Are your Microsoft Excel skills at the intermediate or higher skill level? Have you evaluated other’s work and provided feedback and guidance? Does your background include using time management, organization, and prioritization skills to organize work and meet competing deadlines? If you answered yes to these question, please continue reading and consider joining our dynamic team!

Summary Of Duties

The Office of Developmental Disabilities Services (ODDS) provides new opportunities to link services for the growing number of Oregonians who have intellectual or other development disabilities. ODDS's goal is to help individuals with intellectual or other developmental disabilities remain as independent as possible. Programs include employment, residential services,

The Assessment Unit functions to train, certify and provide quality assurance on case management entity assessors utilizing the Oregon Needs Assessment (ONA), adult and child Support Needs Assessment Profile (SNAP) as well as the Adult Needs Assessment (ANA).

One primary duty of the assessment unit is to assure that all needs assessments are conducted in a trauma informed way while assuring that the individual in services is included in their assessment to acknowledge their right to self-determination and assure that supports are defined in an accurate and equitable way.

As an Quality Assurance Trainer, you will:

• Ensure adherence and compliance to the functional needs assessment process and to ensure those conducting the assessment are adhering to the standardized interpretation of the assessment questions to monitor and provide technical assistance to field staff statewide for the purpose of improving assessment processes and accuracy.
• Respond to federal State Plan and Title XIX Waiver regulations.
• Provide statewide qualitative review of the adequacy and competence of case managers (and other assessors) practices in conducting functional needs assessments and person centered service planning, and with compliance to state Oregon Administrative Rule (OAR), agency program policies and federal state plan and waiver requirements that relate to functional needs assessments and person centered service planning.
• Provide consultative advice on administering functional needs assessments, interpretation of assessment questions and administrative rule, policy, programmatic and management aspects of agency operations that relate to functional needs assessments and person-centered service planning.
• Provide ODHS divisions with accurate, timely and useful management data to achieve continuous improvement of assessment practice and service planning, attainment of performance objectives, protection from federal sanctions and transference of "best practices" amongst ODHS units and divisions.

Minimum Qualifications

A valid driver’s license and acceptable driving record are required for this position.

Four years of experience doing administrative research that included compiling and evaluating facts to recommend management action, or decide compliance with program guidelines and regulations.

Two of the four years must be above the technical support level.

Note: college-level course work may substitute for experience on the basis of 45-quarter units per year, up to a maximum of three years.

Essential Attributes

We are looking for candidates with:

• Attention to detail for following verbal and written directions, creating grammatically correct and legally appropriate documentation, etc.
• Experience as an Oregon Needs Assessment (ONA) assessor.
• Experience evaluating training needs; and developing and delivering training.
• Experience using the eXPRS system.
• Experience evaluating other’s work and providing feedback and guidance.
• Professional level written, verbal, and virtual communication skills to explain policies, procedures, and rules.
• Experience using time management, organization, and prioritization skills to organize work and meet competing deadlines.
• Intermediate or higher skill level in Microsoft Excel.

Preference in hiring will be given to candidates who are bilingual and pass test(s) evaluating their proficiency in the bilingual skills used for this position. Upon passing the test(s), you will receive 5% bilingual differential pay.

The preference for bilingual skills will be considered in the following order, first choice Spanish and English, second choice American Sign Language (ASL), and/or third choice any other language and English.

Attention all candidates! A cover letter is required. Please attach a resume to your application with your cover letter. Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

• Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range. Note: Please upload your resume and cover letter in the Resume/CV field on the online application.
• The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

Working Conditions

• Working primarily at an alternate location other than our office in Salem will be considered in filling this position. The ability to report to Salem is required at least quarterly for in person meetings with the Assessment Unit team and when operational needs require in-person activities.
• During virtual meetings there is the expectation that a camera will be on, and will be used.
• You will need to work on multiple tasks simultaneously, frequently within short time frames, and differing topics.
• You will need excellent customer service skills for both internal and external partners and the ability to use initiative and independent judgement on an on-going basis.
• Travel is expected and required often to provide in person training, conduct assessments, and attend meetings. Depending on the business need of the unit, travel will be required across the state and out of your local area, which will include overnight stays.
• To accommodate individuals, families, and external partners, you may need to adjust your schedule to conduct assessments and complete any follow up activities such as writing reports and summaries. This may be as frequent as weekly.

Background Checks And Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification.  Additional background check information is available here.
• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).

• Amazing Benefits Package.

• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans’ Preference:

• Veterans’ Preference Information.

• How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).  
• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Rebecca Wilson. If you contact the recruiter, please include the job requisition number: REQ-185464.
• Email: REBECCA.A.WILSON@odhs.oregon.gov.
• Phone (call or text): 503-881-9248.