Engineering Group Manager - C14 - PUNE

Enterprise Analytics Services (EAS) team (Part of Cloud Technology Services Organization) is seeking a highly motivated and experienced Engineering Group Manager to play a key role in enhancing our Business Intelligence Services. This role requires a thought leader and hands-on contributor who thrives in a fast-paced environment and is passionate about building and managing best-in-class BI products as a service. This is a critical role focused on strengthening our platform capabilities and ensuring we meet the evolving needs of our growing customer base, particularly in the APAC and EMEA regions.

Responsibilities:

•    Enhance the reliability, performance, and scalability of our global Business Intelligence services platforms. 
•    Address region-specific requirements, mitigate operational risk, and ensure consistent, high-quality service delivery in strategically important markets.
•    Automate and standardize processes to reduce manual effort and improve operational effiency. 
•    Design and architect services to handle growth, usage spikes, and ensure cross-regional availability.
•    Enable SaaS (Software As A Service) or PaaS (Platform As A Service) solutions on AWS/GCP to reduce on-prem Data center foot print and leverage Gen AI capabilities. 
•    Champion SRE principles and drive the adoption of best practices within the team.
•    Assess the current technology landscape and identify key areas for infrastructure automation, configuration management, monitoring, and alerting.
•    Design and implement proactive monitoring and alerting systems to detect and respond to production issues, focusing on preventive solutions.
•    Develop and track key performance indicators (KPIs) for BI Services and implement processes for continuous improvement. 
•    Operationalize highly available services across multi-region and multi-data center environments.
•    Lead root cause analysis for service outages, providing architectural and engineering recommendations for remediation.
•    Collaborate with senior leaders across various functions including external partners to achieve organizational objectives. 
•    Develop and maintain an internal knowledge base to educate partners and support teams.
•    Mentor and develop team members.
 

Qualifications:

•    15 + years of experience as a Solution Architect, with a proven track record of designing and implementing highly available platforms and services supporting diverse workloads.
•    Deep understanding of fail-over processes and solutions design.
•    Strong scripting skills (Shell, Python, Ruby, Perl, etc.).
•    Extensive experience with virtualization, containerization, and cloud technologies (VMware, Docker, Kubernetes, Cloud Platforms such as AWS, GCP).
•    Expertise in platform architecture with the ability to apply SRE principles to design resilient services.
•    Strong analytical and problem-solving skills along with building large scale platforms. 
•    Strong experience in designing complex solutions for Financial industry. 
•    Hands-on experience gathering performance metrics, troubleshooting, tuning, and monitoring systems.
•    Proficiency in installing, configuring, and troubleshooting Linux and Windows-based environments.
•    Experience with Agile methodologies (Scrum, Kanban).
•    Experience with automation technologies (Ansible).
•    Experience with CI/CD tools.
•    Knowledge of Business Intelligence products (Tableau preferred) and data federation tools (Starburst a plus).
•    Experience deploying and administering large-scale Business Intelligence implementations.
•    Strong understanding of security best practices.
•    Experience with monitoring platforms (Grafana a plus).
•    Excellent written and verbal communication skills.
•    Strong team player with a passion for knowledge sharing, cross-training, and continuous learning.
•    Ability to present complex technical concepts to both technical and non-technical audiences.
•    Experience managing vendor relationships.
•    Experience working in the financial services industry or a large, complex global environment is preferred.

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

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Job Family Group:

Technology

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Job Family:

Systems & Engineering

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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