IT Technician Hiawatha

POSITION SUMMARY:

Provides technical support to end users. Installs and maintains the organizations client hardware and software. Troubleshoot problems and resolve them in a timely manner.

Responsibilities for IT Technician

Install and configure hardware and software components

Repair or replace damaged hardware

Upgrade systems to enable compatible software

Install and upgrade antivirus software

Travel to client sites

Perform tests on new hardware and software

Define software, hardware and network requirements

Troubleshoot hardware and software issues

Qualifications for IT Technician

Associates degree in computer science or engineering or related field, preferred

A+ and Network+ Certification, preferred

0-2 years of experience in a similar role

Experience troubleshooting systems

Skilled in software installation

Proficient with Windows OS

Excellent written and oral communication skills

Familiar with a range of software and hardware

Education

• High School or GED

Experience and Qualifications

• Associates degree in computer science or engineering or related field, preferred
• A+ and Network+ Certification, preferred
• 0-2 years of experience in a similar role
• Experience troubleshooting systems
• Skilled in software installation
• Proficient with Windows OS
• Excellent written and oral communication skills
• Familiar with a range of software and hardware

Skills

• Organizational
• Verbal
• Interpersonal
• Customer Relations
• Analytical
• Grammar/Spelling
• Read/Comprehend written instructions
• Follow verbal instructions
• Computer
• Clerical

Mental and Emotional Requirements

• Manage stress appropriately
• Make decisions under pressure
• Manage anger/fear/hostility/violence of others appropriately
• Handle multiple priorities
• Work alone

Working Conditions

• Exposure to potential electric shock
• CRT (computer) monitor

Physical Requirements

• Sedentary work- Prolonged periods of sitting and exert up to 10 lbs. of force occasionally.
• Stand for 1 hour per day
• Sit for 6-7 hours per day
• Walk for 1 hour per day
• Perform repetitive tasks/motions
• Distinguish colors
• Hear alarms/telephone/tape recorder/normal speaking voice
• Have good manual dexterity
• Have good eye/hand/foot coordination
• Have clarity of vision: Mid (>20=-<20=)