Technical Support Analyst

Do you want to tackle the biggest questions in finance with near infinite compute power at your fingertips?

G-Research is a leading quantitative research and technology firm, with offices in London and Dallas.  We are proud to employ some of the best people in their field and to nurture their talent in a dynamic, flexible and highly stimulating culture where world-beating ideas are cultivated and rewarded.

This role is based in our Soho Place office – opened in 2023 - in the heart of Central London and home to our Research Lab.

The role

We’re looking for a hands-on and proactive IT professional to join our Enterprise Infrastructure division. From day one, you’ll support and maintain critical systems across a wide range of technologies, helping ensure our infrastructure remains secure, resilient and efficient.

This is an excellent opportunity for someone looking to grow into a specialist IT systems role. You’ll work closely with senior engineers who will support your technical development through troubleshooting, mentoring and project exposure. You'll also have the opportunity to contribute to an on-call rota (typically one week in nine) to help maintain support for key systems outside core hours.

Throughout the role, there will be regular opportunities for learning, progression and professional development.

Key Responsibilities include:

• Monitoring and maintaining complex in-house systems, primarily in a Windows environment (with some exposure to Linux)

• Administering on-premises and Azure Active Directory, managing access and authorisation

• Overseeing Microsoft Exchange and Citrix remote PC environments

• Managing mobile devices (corporate and BYOD) and supporting users with Microsoft Office and Outlook

• Installing and troubleshooting applications using SCCM and related tools

• Supporting VMware Horizon virtual desktops, resolving performance, access and connectivity issues

• Managing software upgrades across trading and infrastructure applications

• Performing diagnostics and repairs on laptop hardware

• Enrolling and managing FIDO security tokens to support multi-factor authentication

• Automating system maintenance and administrative tasks using PowerShell and Jenkins

• Supporting new employee onboarding by configuring and validating access to systems

• Troubleshooting workstation and server connectivity issues

• Providing high-quality, responsive support to users and documenting tickets in Jira

Who are we looking for?

The ideal candidate will have the following skills and experience:

• A bright, motivated individual with a passion for technology

• Experience in an IT support or service desk role

• Enthusiastic about using technology and creative thinking to solve complex problems

• Highly organised, proactive and a collaborative team player

• Keen to learn and grow within a fast-paced technical environment

• Strong customer service and communication skills, with a methodical approach to troubleshooting

• Solid academic background, ideally a 2:1 degree or above, with strong A-levels or equivalent

Why should you apply?

• Highly competitive salary plus annual discretionary bonus

• 30 days’ annual leave

• 9% company pension contribution

• Comprehensive healthcare and life assurance

• Lunch provided (via Just Eat for Business) and dedicated on-site barista

• Informal dress code and strong work/life balance

• Cycle-to-work scheme

• Subsidised gym membership

• Monthly company events

G-Research is committed to cultivating and preserving an inclusive work environment. We are an ideas-driven business and we place great value on diversity of experience and opinions.

We want to ensure that applicants receive a recruitment experience that enables them to perform at their best. If you have a disability or special need that requires accommodation please let us know in the relevant section