Owner Loyalty Manager

We are currently seeking a dedicated and detail-oriented Owner Loyalty Manager (OLM) to join our team at Crossroads Nissan of Wake Forest. This role plays a key part in enhancing customer satisfaction and strengthening long-term relationships with our clients following their vehicle purchase or service visit.

As the OLM, you will serve as a bridge between our dealership and our valued customers — helping to ensure they feel supported, informed, and appreciated throughout their ownership journey.

Key Responsibilities:

• Conduct timely follow-up with customers after sales and service visits to ensure satisfaction and address concerns
• Oversee customer enrollment and participation in Nissan’s One-to-One Rewards program
• Collaborate with sales and service teams to enhance the overall customer experience
• Assist in resolving customer complaints and liaise with Nissan corporate when necessary
• Train and coach staff on customer satisfaction best practices and delivery standards
• Maintain accurate documentation and data entry for follow-ups and program tracking
• Perform general administrative support and assist with front desk responsibilities as needed

Why Join Crossroads Nissan?

• Be part of a high-performing team with a strong focus on customer satisfaction
• Opportunity to grow within a respected automotive group
• Competitive compensation and comprehensive benefits package
• A culture that values integrity, accountability, and continuous improvement

If you’re passionate about delivering an exceptional customer experience and enjoy building lasting relationships, we encourage you to apply today.

Job Requirements:

• High school diploma required
• Knowledge of administrative and clerical procedures
• Knowledge of computers and relevant software applications
• Knowledge of customer service principles and practices
• Keyboard skills-proficient in Microsoft and Excel