Senior Consultant

Make a difference. Be happy. Grow your career.

The role

Performance Improvement is responsible for selling, creating, and delivering solutions and professional services to meet client needs. With mentorship from their direct supervisor, the Senior Consultant, Performance Improvement will work closely with healthcare providers on financial and operational improvements.  Through thoughtful and excellent communication, the  Senior Consultant is responsible for achieving engagement milestones, producing quality deliverables, supervising and training junior colleagues, as well as contributing to Performance Improvement Advisory Solutions. Ideal candidates will have experience in management consulting and the healthcare industry, specifically within patient access, front-end revenue cycle, and digital front door.  More specifically, the candidate will have experience in areas such as patient contact center centralization, patient access strategy, provider template optimization, referral management, implementing self-scheduling, and preferably experience optimizing Epic to improve patient access, front-end revenue cycle functions, as well as digital front door technologies.

Key responsibilities

A Senior Consultant, Performance Improvement will be responsible for, but not limited to:

• Overseeing daily execution of project initiatives while simultaneously providing guidance and support to junior colleagues
• Guiding and reviewing data analysis to identify areas of opportunity
• Displaying creativity and critical thinking in solving problems and quickness to comprehend new analysis techniques
• Completing detailed financial analysis, statistical reports, visualizations, and presentations for both internal team and client review
• Facilitating the growth and development of less senior team members by teaching them the technical tools and operational knowledge of the practice area and providing opportunities for them to take ownership of certain aspects of the project
• Influencing the actions and opinions of others in the desired direction while exhibiting judgment in leading others to worthwhile objectives
• Maintaining a high level of integrity
• Independently owning key engagement workstreams with minimal oversight, such as:
  • Developing and updating related work plans, issue logs, status reports, and related initiative trackers
  • Creating internal and client-related materials such as agendas, presentations, analytics, and actionable next steps
  • Producing high quality written communication and exhibiting high level verbal presentation skills
  • Reviewing and validating conducted analyses and client deliverables before submission
  • Leading teams and initiatives to completion, achieving engagement results including financial net revenue and operational improvements, if applicable
  • Conducting client interviews and facilitating client meetings
  • Developing current- and future-state process flows depicting business process improvements
  • Conducting detailed analyses to proactively identify specific opportunities for improvement as well as implementation recommendations
  • Designing deliverable content to appropriately communicate analysis findings
  • Presenting findings and recommendations to client
  • Anticipating project risks and providing timely communication to project leaders along with a proposed plan for addressing identified risk
  • Completing quality reviews on team-member work products before delivery to client
  • Validating team-member findings and observations and overseeing team member process improvement and analytic activities
  • Consistently delivering work products that are high quality and client ready
  • Participating in Performance Improvement practice development initiatives, including knowledge capital and tool development
  • Representing Nordic in thought leadership and presentations regarding Nordic’s Performance Improvement Solutions
  • Maintaining a positive, professional attitude and proactive approach 
  • Ability to make strategic recommendations to help client identify shifts and trends

skills and experience

Minimum Requirements

• Bachelor’s degree required, with a preference in business, healthcare administration, industrial engineering or related field enrollment in a graduate program and or graduate degree preferred.
• 4+ years’ of healthcare experience in patient access/front-end revenue cycle/digital front door (Master’s degree can count towards 2 of those years of experience)
• Clearly definable accomplishments achieved during their healthcare experience

• Excellent client-interaction skills, collaborative work style, and good interpersonal skills
• Excellent organization skills with a good attention to detail
• Must demonstrate and embody Nordic’s maxims
• Flexible; able to quickly adapt to changing priorities and working with different employees and clients
• Proficient with Microsoft Office products and other collaboration tools, including virtual meeting and cloud technologies  
• Knowledge in at least one of the following: SQL, PowerBI, Python, Tableau
• Must be able to work independently as well as within a team environment

Preferred Qualifications

• Master’s Degree preferred
• Prior Big 5 Management Consulting experience preferred
• Preferred experience in Epic

Additional details

• Relocation to Madison, WI, is not required
• Travel 10% - 60% of the time

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.