Facilities Coordinator

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Title

职位名称

Service Officer/ Guest Services Ambassador

服务主管/客户服务大使

Location

工作地点

Chanel杭州大厦门店

1F 门店 & 4F 沙龙

如无机动支持时，主要base在1F/4F/TBC

Reporting to

汇报对象

Chanel 店铺运营管理团队

JLL 运营管理团队

Overall Role

工作角色

为了提升现场茶水接待服务及整体保洁服务品质，以更好应对日益增加的茶水需求，提供高标准的茶水接待，服务主管将作为JLL全职驻场人员，以及现场第一对口联络人：

• 第一时间响应现场门店各类保洁、茶水类服务需求，并对应协助门店进行协调安排及支持。
• 在日常操作中提升现场茶水服务体验，通过日常操作演示等，提示升保洁团队阿姨服务质量。

Proposed Working Hours

工作时间-TBC

早晚班（时间TBC）

• 具体排班，可以根据上新、门店特殊活动进行调整。排班时间将根据门店可能的安排于每月初拟定，并及时调整。

Duties & responsibilities

岗位职责

Site Operations 现场运行

• 为所有客人提供舒适、友好、热情好客的服务。
• 严格按照运营标准服务标准和程序作业。
• 按要求完成其他Chanel交办的工作。

Cleaning Team 保洁服务团队管理

• 与保洁团队合作，监管日常保洁阿姨队伍，及时发现可能存在的问题，并及时主动沟通并寻找改进建议。如有特殊情况，在得到门店批准后，帮助管理团队落地执行。
• 通过日常沟通，组织并激励保洁阿姨队伍。针对清洁类改进及反馈，及时与JLL以及现场保洁团队主管、领班沟通。针对茶水类服务，为现场阿姨起到模范带头作用，及时提醒阿姨潜在问题的改进方案，并对优秀的茶水服务予以肯定和鼓励。
• 带领保洁团队，管理库存及消耗品

Candidate Specification

任职要求

Experience 工作经验

• 奢侈品行业或酒店相关工作经验
• 有奢侈品品牌VIC工作经验，尤其是茶水接待服务是加分项

Task Skills 能力

• 具有良好的服务意识和礼仪素质
• 具备较强的学习能力、执行能力和沟通能力
• 具备灵活应变的能力和清晰的逻辑思维能力
• 熟练使用咖啡机，制冰机，开红酒，茶点摆盘的操作等

Personal Skills 个人

• 形象气质佳
• 具有强沟通能力、团队合作能力
• 能够配合店铺特殊活动、品牌上新、重要客户接待

Location:

On-site –Hangzhou, ZJ

Job Tags:

Hiring

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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