Senior Product Manager (NYC)

Description

Grab your cape, become a SuperHyro!

Hyro, the leading responsible conversational AI platform for healthcare, enables enterprises to automate workflows and conversations across their most valuable platforms, services, and channels—including call centers, websites, SMS, mobile apps, and more. Top-performing organizations trust Hyro's plug-and-play approach, including an award-winning natural language engine, to help them recapture time and investment lost to building and maintaining chat and voice solutions. 

What Are We Looking For?

We are looking for a Senior Product Manager to join our growing product team in NYC. As a senior member of the product management group, you will play a pivotal role in shaping and communicating Hyro’s AI-driven solutions for the healthcare sector, ensuring they deliver real impact for patients, providers, and partners. This role is focused on bridging the gap between our product capabilities and market needs. This role involves close collaboration with customers, partners, and internal teams to ensure our products not only meet market needs but also deliver exceptional value. The ideal candidate is a strategic thinker with a strong technical background and excellent communication skills.

Responsibilities

• Customer Engagement: Lead pre- and post-sale customer engagements to gather insights and needs. Build relationships with design partners and conduct discovery sessions for feedback.
• Market Analysis and Specifications: Create specifications for new skills based on market needs and customer input. Perform market analysis and work with the product team to prioritize features.
• Partnerships Collaboration: Collaborate with the VP of Partnerships on technical partnerships, developing joint narratives and capabilities as part of the go-to-market strategy.
• Customer Launches and Support: Participate in customer go-lives and User Acceptance Testing (UAT), offering guidance and building strong relationships with key customer stakeholders.
• Sales and Customer Success Enablement: Train teams on product features, develop resources to communicate benefits, and craft messaging to drive adoption and highlight Hyro.ai’s value propositions.

Requirements

• Bachelor’s degree in Computer Science, Business, Marketing, or a related field; MBA or advanced degree is a plus.
• 5+ years of experience in product management, preferably in SaaS, AI, or technology companies.
• Strong understanding of Conversational AI and related technologies.
• Ability to learn new technologies and adapt to quickly become a product ambassador for Hyro in the US market.
• Proven experience in customer engagement, market analysis, and competitive intelligence.
• Excellent communication and presentation skills with the ability to influence stakeholders at all levels.
• Demonstrated ability to work cross-functionally with sales, partnerships, and technical teams.
• Strong analytical and problem-solving skills.
• Willingness to travel as needed for customer and partner engagements

This is a hybrid role, with at least 3 days in the NYC office. Applicants must be currently authorized to work in the United States on a full-time basis.

Offered rate of compensation (NY locations only) will be based on individual education, qualifications, experience, and work location. The salary range for this position is $150,000 - $200,000 annually exempt. The range provided is for NY-based hires only and will be commensurate with candidate experience. Pay ranges for candidates in other locations other than NY may differ based on the cost of labor in that location.

Equal Opportunities

Hyro is an equal opportunity employer. We do not discriminate against any employee or job applicant based on race, color, gender, national origin, age, religion, creed, disability or sex.