Bilingual (Spanish-English) Court Operations Associate, Hennepin County, Criminal Traffic Violations Bureau

Hennepin County District Court Criminal Traffic Division is seeking a customer service focused, team-oriented Court Operations Associate to contribute to our mission of providing justice to the public. This is a diverse, inclusive, dynamic professional work environment that promotes equity for all court staff and court customers.

This position assists the general public, external agencies, the Hearing Office, attorneys, judges, law enforcement, and other staff by providing and explaining court rules and procedures. Duties include all aspects of citation processing, payments, and limited criminal case processing. Work includes performing a variety of general and court clerical tasks, which follow well-established, standardized data entry methods and procedures.

Example of Duties

• Process a large number of payments such as cash bail, maintaining daily financial drawers
• Remain courteous and uphold high professional standards while assisting a high-volume of court customers daily. Customers may be in person at the counter or the Hearing Office, or communicating via phone or through electronic means
• Coordinate, communicate, and collaborate with team members to ensure daily work assignments and case processing are completed efficiently and accurately
• Schedule calendar hearings, continuances, and other matters
• Prepare and send out notices, orders, motions, and other documents requiring a detailed knowledge of applicable terminology, rules, and procedures
• Receive, enter, and process court papers, documents, and traffic citations into the court’s case processing system 
• Answer general questions and assist court customers and partners as they navigate through the criminal court process

 

Typical Qualifications

Minimum Education and Experience

• High school diploma or equivalent
• One (1) year of relevant job experience OR equivalent amount of post-high school education and experience totaling one year.
  • Examples of relevant job experience: customer service, administrative work, office, and clerical work.
• Fluency in Spanish and English (speaking, reading, and writing)
  • Selected candidate will be required to pass an oral Spanish-language proficiency exam

Minimum Knowledge, Skills, and Abilities

• Ability to communicate effectively both verbally and in writing with internal and external customers
• Ability to de-escalate difficult customer interactions and work respectfully with people from diverse backgrounds, both as customers and coworkers
• Team oriented, with a positive attitude and the ability to establish and maintain respectful, effective relationships
• Reliable, with the ability to meet commitments and keep work projects on task with minimal supervision
• Ability to understand and follow oral and written instructions
• Ability to learn and retain new material and concepts; make independent judgments based on training, resources, and experience
• Demonstrates initiative and self-directed completion of work upon knowledge of expectations and goals
• Attention to detail and accuracy
• Ability to multi-task and work well under pressure in a high volume, fast-paced environment
• Ability to learn Microsoft Office Suite, Adobe Acrobat, and other job-related software

Preferred Qualifications

• Knowledge of legal and court systems
• Well-organized and analytical
• Ability to handle financial transactions at the public counter with customers

 

Supplemental Information

Logistics

The Violations Bureau is located on the Public Service Level of the Hennepin County Government Center in downtown Minneapolis at 300 South 6th Street, Court Towers, SK-0871. The hours for this position will be between 8:00 a.m. and 4:30 p.m., Monday-Friday; hours may vary depending on division needs. This position is currently working primarily onsite with potential for occasional remote work, depending on business needs.

Salary Range
The expected starting salary for external candidates is at least $23.50 per hour and may be higher, depending on qualifications. This position is non-exempt under the Fair Labor Standards Act and is eligible for State of Minnesota employee benefits. 

 

Instructions for Applying

Complete your application with resume attached by August 26th, 2025, at 11:59pm. Interviews will be conducted virtually, via Microsoft Teams. All employment offers are contingent upon satisfactory results of our background check processes.

This AFSCME-represented position is classified as a Court Operations Associate. This position is posted for bidding, internal, and external application simultaneously and will be filled in accordance with the AFSCME contract.

Please contact Human Resources with questions regarding this posting via email: 4th.human.resources@courts.state.mn.us; or phone: 612-540-6488.
 

Why Work for Us? Minnesota Judicial Branch employees consistently express pride in their public service and in the quality of programs and services provided to customers, as well as appreciation for the teamwork and collaboration that is promoted within the MJB.​ We celebrate and are committed to the principles of diversity and inclusion, and actively seek and value diversity in professional background and cultural characteristics. We are intentional and mindful about the organizational culture we are building, seeking broad-minded individuals with robust capabilities who value supporting one another’s growth. ​
Employee Benefits The Minnesota Judicial Branch cares about and invests in you as an employee. Because of that, we offer affordable yet competitive benefits to support you and your family’s wellbeing. Our comprehensive benefits package for eligible employees includes health and wellness benefits, enhanced fertility benefits, short- and long-term disability, pension, paid parental leave, tuition reimbursement, and more. Learn more at Employee Benefits - Careers at the Minnesota Judicial Branch Careers. Minnesota Judicial Branch employees may also be eligible for the Public Service Loan Forgiveness program. This federal program allows qualified individuals to have their loans forgiven after meeting certain requirements working in public service. You can learn more about this program from the Minnesota Office of Higher Education and the office of Federal Student Aid.
Equal Employment Opportunity ​It is the policy of the Minnesota Judicial Branch that all decisions regarding employment are made without discrimination on the basis of disability. Please let us know if you need a reasonable accommodation for a disability to participate in the employee selection process by contacting Human Resources at 4th.Human.Resources@courts.state.mn.us. ​ The Minnesota Judicial Branch is an Equal Opportunity Employer. It is the​ policy of the Minnesota Judicial Branch that all decisions regarding​ recruitment, hiring, promotions, and other terms and conditions of​ employment be made without discrimination on the grounds of race, color,​ creed, religion, national origin, gender, marital status, status with regard​ to public assistance, membership or activity in a local human rights​ commission, disability, sexual orientation, or age. We value and encourage​ applicants from diverse backgrounds.​
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