Manager – Accounts Payable

Ready to shape the future of work?  

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.  

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.  

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook 

We are inviting applications for the role of Manager – Accounts Payable 

We are looking for someone with extensive knowledge and understanding of entire AP process with expertise in managing a team of AP analysts. We need someone with strong operational knowledge & proven track record of running high performing teams in AP. In this role we're looking forward you to have knowledge in Invoice processing, Helpdesk, T&E. The Accounts Payable team is part of the Finance Operations pillar which is responsible for executing day-to-day operations (sourcing, procurement, accounts payable, payroll, general ledger accounting, and financial reporting) for our clients. We protect and oversee corporate assets by establishing a control framework and audit environment and ensure those frameworks are implemented and followed. The Accounts Payable team is ultimately responsible for ensuring vendors are paid within contractual terms; that invoices are processed accurately and paid with appropriate approvals and support.  

Responsibilities 

• Ensures that the performance objectives (KPIs) / process delivery time (SLAs) set under the contract are fulfilled. 

• Presents the performance indicators in the operational review meetings, as & when required 

• Handle client/ supplier escalations & follow Corrective & Preventive Action process 

• Find opportunities for efficiency improvements of helpdesk processes including improved load balancing and FTE reduction over time as well as the use of automation where feasible 

• Drives transformation initiatives and projects to deliver financial and productivity benefits to customer in accordance with the contractual clauses concluded with the client 

• Motivation and leadership of the overall team as assigned 

• Coaching, mentoring, and succession planning for team members. Coaching & mentoring supervisors & share performance feedback with reference to team performance, Lean ideas & Genome learning 

• Consolidate monthly productivity & accuracy for the team to track performance and MOJO 

• Ensures that the team members have all the operational resources and necessary applications & tools (upon completion of LTO) 

• Analysing daily operational reports and ensure high aged/ high value cases/Documents are dealt with 

• Conducts team huddles to communicate the information regarding to the process priorities 

• Monitors the team performance daily and provides feedback on the performance and the process activity results to team members, identifies areas to improve the knowledge process and plans relevant training sessions to these areas.  

• Ensures daily QC is done by supervisors and report is published, feedback is shared 

• Participates in the selection/hiring of team members for different roles by assessing their process experience/ knowledge. 

• Ensures timely onboarding/offboarding activities for the team members.  

• Coordinates and ensures the creation of the Standard Operating Procedures for the processes managed, updates and validates them before sending them to the customer for sign off, ensuring that they are accurate, comprehensive, and explained in a logical manner, tailored to the process needs 

• Immerse into Genpact Genome learning platform and upskill by completing regular trainings for self & drive it within the team 

• Drive timely employee feedback from the team on Amber- Genpact employee feedback portal 

• Drive Lean Ideas / build DNA for continuous process improvement and efficiency, identify improvement ideas from any issues/escalations received in AP  

• Conducts performance appraisals for the team 

 
Qualifications we seek in you! 
Minimum Qualifications 

• Proficiency in English 

• Graduation in commerce/accounting  

• Relevant work experience in roles within finance / P2P 

• Previous experience in leading a team  

• Previous experience of working in SAP/Best 

• Excellent knowledge of MS Office (Excel mainly) 

• Demonstrates intellectual curiosity and ownership mentality, displays a willingness to challenge the status quo leading to the creation and implementation of excellent processes 

• Demonstrates the ability to think at the goal level (smart, agile, demonstrates common sense) 

Preferred Qualifications/ Skills 

• Advocate planning and continuous improvement 

• Encourage dedication and Promote ethics and compliance  

• Demonstrate flexibility 

Why join Genpact?  

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation  

• Make an impact – Drive change for global enterprises and solve business challenges that matter  

• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities  

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day  

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress  

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.  

Let’s build tomorrow together.  

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.   
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other wayExamples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.