At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

This position will be part of the Account Remediation and Military Service Support (ARMSS) team within the Customer Fulfillment Network. The ARMSS team ensures the accurate and timely fulfillment of requests received for account protection under the Servicemember Civil Relief Act (SCRA) and the Military Lending Act (MLA).  The team is also responsible for timely account remediation for US Consumer accounts.  In this role, the Business Integration-Project Manager will work closely to the Operations Director to define, execute and improve upon team processes and projects and will ensure that there are strong controls built into processes to identify and limit risk. 

Candidate will be responsible but not limited to the following:

will work closely with the Operations Director to define, execute and improve upon team processes and projects and will ensure that there are strong controls built into processes to identify and limit risk. The candidate will be responsible for the following:

• Manage project delivery across planning, design, implementation, and change management, ensuring alignment with organizational goals and regulatory standards.
• Lead reengineering projects that improve the resilience, efficiency, and recoverability of business operations and supporting systems.
• Lead the implementation of a Global Disaster Recovery Strategy in GBN.
• Partner with Smart Monitoring teams to establish strong Key Risk Indicators (KRIs).
• Develop and maintain detailed project plans, schedules and risk registers aligned with resilience objectives.
• Track project performance and provide written and verbal status updates and outcomes to leadership and governance forums.
• Plan, execute, and oversee projects that enhance the organization’s ability to anticipate, withstand, and recover from operational disruptions.
• Work closely with business units, IT, Risk, and Compliance teams to identify critical business services and map supporting processes, systems, and third parties.
• Promote a culture of resilience awareness and readiness across the organization.
• Support the development and implementation of business continuity plans (BCPs), disaster recovery plans (DRPs).
• Drive a culture of continuous improvement and adapt strategies to the evolving needs of our Operations colleagues, seeking input along the way.

Minimum Qualifications:

• Demonstrated strong project management skills, with proven record of successfully leading and implementing complex, cross-functional initiatives.
• A self-starter, responsive to change in a dynamic environment, and comfortable with ambiguity.
• Strong strategic thinking, analytical and problem-solving skills.
• Clear communicator with the ability to present effectively at all levels of the organization.
• Experience leading cross-functional teams and managing complex, multi-disciplinary projects.
• Strong stakeholder management, communication, and change leadership skills.
• Must be proficient the following applications: Visio and Microsoft PowerPoint & Excel & Word.

Preferred Qualifications:

• 2+ years of experience in leading processes with high regulatory oversight.
• Bachelor’s degree in business administration, Industrial Engineering, or related field.
• 2+ years of project management experience with a focus on operational improvement, and risk management.
• PMP or equivalent certification.
• SQL experience is a plus. 

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.