Front Office Admin Support (NPBHS CORE Services)

General Information

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Work Location: Los Angeles, CA, USA Onsite or Remote Fully On-Site Work Schedule Monday-Friday, 8am-5pm Posted Date 08/12/2025 Salary Range: $26.42 - 37.49 Hourly Employment Type 2 - Staff: Career Duration Indefinite Job # 26139

Primary Duties and Responsibilities

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The Department of Psychiatry and Biobehavioral Science is seeking to hire a full-time Admin to join the Neuropsychiatric and Behavioral Health Services (NPBHS) CORE Services. Primary duties include:

• Answering and directing central phone lines
• Front desk duties (greetings, check-in, discharge, preparation of patient charts, etc.)
• Patient scheduling, interviewing, encounter registration
• Verifying insurance benefits and record benefits for finance review
• Monitoring collection, quality control, and processing of charge documents
• Updating referrals and new authorization dates and extended treatments
• Other administrative duties as assigned 

Salary range: $25.60-$36.33

Please note, we have two openinigs

Job Qualifications

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Working knowledge of Medi-cal, HMO’s, PPO’s, third party payors, authorization and eligibility requirements and regulations (highly preferred)

Knowledge of basic psychiatric terminology (preferred)

Strong customer service experience

Ability to  perform the functions patient encounters, registration, and appointment scheduling using a computerized system

Knowledge of patient related policies and procedures (preferred)

Knowledge of Microsoft Work, Windows, Outlook, and other PC applications

Knowledge of NPBBHS and Medical Enterprise supported services, Care Connect (EPIC) systems (preferred)

Skill in performing basic arithmetic operations

Sufficient typing skills

Strong communication skills

Ability to work as part of a team, establishing and maintaining cooperative working relationships with all staff members, management, and the public