Sales & Service Lead: West Elm

Williams-Sonoma & The Opportunity:

Williams Sonoma is a multi-channel specialty retailer of high-quality products for the home. Our family of brands in Australia includes the well-known retailer’s west elm, Pottery Barn, Pottery Barn Kids & Williams-Sonoma.

Our West Elm in Chadstone is looking for a Sales & Service Lead (also known as a Sales & Service Key Holder) to create a unique shopping experience by providing exceptional customer service in a fast-paced, specialty retail environment. This is a permanent, part-time position offering 40 hours per fortnight with a fixed two-week rotating roster, including alternate weekends.

Why You Will Love Working With Us:

• Competitive Salary & Performance Bonuses: Your success is rewarded.

• Employee Discounts: Get a great discount to our amazing products!

• Paid Parental Leave: We support you during life’s most important moments.

• Employee Discount Program (EAP): Access to confidential counselling and support for personal and professional challenges

• Career Growth Opportunities: We invest in your development.

• Supportive Team Culture: Join a team that encourages collaboration and success.

• Global growth: We are a fast-growing company with an entrepreneurial spirit.

 

What You Will Be Doing:

• Deliver exceptional customer service and drive sales through product knowledge and support of in-store design services.

• Complete operational tasks including opening and closing duties, register functions, and compliance with company policies.

• Maintain visual merchandising standards and ensure the store is clean, well-presented, and fully stocked.

• Assist with inventory management including receiving, replenishment, stockroom organisation, and WHS practices.

• Participate in training and development while supporting a collaborative, high-performing team environment.

 

What You Will Bring to the Role:

• 1-2 years customer service experience (specialty retail preferred but not required).

• Strong sales skills with the confidence to meet and exceed performance targets.

• A proactive, solution-focused attitude with the ability to multitask in a fast-paced environment.

• High attention to detail 

 

Ready to join the Team?

If you are a motivated Retail Professional looking to be a part of the Williams Sonoma family, apply today and make an impact as our next Sales & Service Lead!

Only candidates with work rights in Australia will be considered.

Williams-Sonoma Australia Pty Ltd. is a multi-channel specialty retailer of high quality products for the home.

In 1956, our founder, Chuck Williams, turned a passion for cooking and eating with friends into a small business with a big idea. He opened a store in Sonoma, California, to sell the French cookware that intrigued him while visiting Europe but that could not be found in America. Chuck's business, which set a standard for customer service, took off and helped fuel a revolution in American cooking and entertaining that continues today. In the decades that followed, the quality of our products, our ability to identify new opportunities in the market and our people-first approach to business have facilitated our expansion beyond the kitchen into nearly every area of the home. Additionally, by embracing new technologies and customer-engagement strategies as they emerge, we are able to continually refine our best-in-class approach to multi-channel retailing.

Today, Williams-Sonoma, Inc. is one of the United States' largest e-commerce retailers with some of the best known and most beloved brands in home furnishings. Established in Australia in 2013, Williams-Sonoma Australia Pty Ltd. currently operates 20 retail locations and 4 e-commerce websites, and employs more than 350 people across corporate and retail operations. 

Discover all you need for home from our four iconic brands: Pottery Barn Australia for timeless, exclusively designed furniture, decor and gifts; Pottery Barn Kids Australia for stylish, high-quality furniture and accessories for babies and kids; west elm Australia for modern home furnishings that are authentic, approachable, affordable and sustainably produced; and Williams Sonoma Australia for the finest cookware, food and entertaining essentials.