Specialist-Registration I

Department: Psychiatry – Riley Outpatient Center
Schedule: Monday to Friday, 7:45 AM to 4:15 PM (No weekends or holidays)

Job Summary:

The Registration Specialist facilitates patient flow from entry to destination in a timely, accurate, and professional manner. This role is responsible for obtaining financial and demographic information to ensure accurate records and optimal reimbursement and clinical outcomes. Key duties include scheduling appointments, interviewing patients, explaining departmental and hospital policies, validating and entering charges, and collecting payments. The specialist also answers incoming calls and directs patients and visitors appropriately.

Key Responsibilities:

• Schedule patient appointments and collect relevant medical information.

• Explain charges, policies, and procedures to patients.

• Validate and enter charges into appropriate systems.

• Collect payments and ensure accurate financial documentation.

• Answer and direct incoming calls and assist patients and visitors.

• Maintain professionalism and accuracy in all patient interactions.

Qualifications:

• High School Diploma or GED required.

• Prior experience in a healthcare setting preferred.

• Ability to learn and retain medical coding (ICD-10, CPT) preferred.

• Familiarity with interpreting insurance information and medical terminology preferred.

• Basic proficiency in Microsoft Office (Word, PowerPoint, Excel).

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.