Customer Care Advisor

About Us

Club L London are the next-generation online retailer refining accessible luxury for forward-thinking women worldwide. Delivering timeless and trend-oriented styles in sizes 4-20 for every life moment, we design proudly in-house in the UK; with premium quality, exceptional fit and affordable style at the forefront.

Collaboration, communication and curiosity drive our extraordinary workforce – an ambitious team of diverse, experienced and up-and-coming talents that we think you’d fit right into.

A role at Club L is more than a job, it’s a lifestyle for the innovative, inspired and intuitive thinker.

The Role

Club L London is excited to be growing the Customer Care team!

Full Time Roles Available – Evenings & Weekends:

• Full Time Hours – Monday - Friday 2pm-10pm (Remote)
• Full Time Hours - Tuesday - Saturday 12pm-8pm (Remote)
• Full Time Hours - Monday - Friday 7am-3pm (Remote)

This role offers homeworking, but you must be available to come into our Head Office in Trafford Park, Manchester for twice a year for our strategy days.

The training period will consist of Monday - Friday 9am-5pm for 4 weeks (remotely) and you will be required to come to the Manchester Head Office for the first day of training.

Responsibilities

• Providing customer support through email and instant messages
• Great communicator and listener
• Problem solving mindset - you should be able to solve problems, show empathy, make customers feel heard, valued and appreciated
• Provide excellent customer service with great attention to detail
• Reply to customer queries in a professional manor and ensure that they receive a response that resolves their issue
• Resolve customer inquiries efficiently and quickly
• Be confident in following Club L procedures and making decisions
• Knowing company products and services to effectively communicate with customers and provide them with the correct resolution

Requirements

• This is an entry level role, however previous customer service experience is advantageous
• Ability to provide a positive customer experience
• Good English writing skills with good attention to grammar and sentence structure
• Ability to manage and handle customers via email and instant messaging
• Working knowledge of Shopify, Zendesk or other Help Desk services would be beneficial
• Good communication and interpersonal skills
• Ability to work in a fast-paced environment
• Ability to work independently as well as being a great team player

What'S On Offer?

• Annual bonus scheme
• 25 days of annual leave (pro-rated if part time)
• Extra day off for your birthday
• Cycle to work scheme
• Enhanced pension contribution
• Enhanced maternity policy
• 40% staff discount
• Healthcare Cashplan
• Free onsite gym (Manchester office)
• Social events