Sr Analyst, People Systems (Benefits)

Job Summary

Provides system and end user support for Oracle Cloud HCM application in a complex, dynamic environment.  Performs analysis and problem resolution. Review quarterly releases, make recommendations and communicate changes & enhancements.  

Primary Activities and Responsibilities

• Provide production support across Oracle HCM modules (primarily Benefits)
• Serve as an escalation point including, but not limited to, researching and resolving system configuration or integration issues, unexpected results or process flaws
• Plan for and support migrations, releases, upgrades and/or patches, including functionality and design review as well as end to end user testing
• Consult with functional owners to translate system needs into system requirements and effectively communicate system capabilities and limitations
• Develop, document, and maintain all current and new business process workflows for efficiency
• Communicate with the project teams, business partners, and vendors 
• Strong focus on the employee experience supporting self-service transactions 
• Manage personalization to ensure simple navigation and ease of use
• Develop test plans/scripts, execute testing scenarios and validate results
• Miscellaneous activities and responsibilities as assigned by manager

Minimum Qualifications

• High School Diploma
• 3 or more years of experience in Human Capital Management systems supporting Benefits, preferably within Oracle Cloud HCM (Fusion)

Preferred: 

• Bachelor's/4-year degree 
• 5 or more years of experience in Human Capital Management systems supporting Benefits, preferably within Oracle Cloud HCM (Fusion)

Knowledge and Skills

• Knowledge of benefits and compensation setup and support within Human Capital Management Systems, preferably Oracle Cloud HCM
• Experience supporting Benefits Administration for Health and Group benefits, including plan configuration, Open Enrollment setup and file based integrations
• Experience supporting Retirement/401k benefits 
• Understand the HR and Total Rewards business processes supported by the HR systems
• Ability to interact effectively with people who have varying degrees of functional knowledge and draw out the real nature of the problem that needs to be solved
• Foundational knowledge of HR subject matter and services, including but not limited to benefits, compensation, talent acquisition, performance, and learning
• Ability to communicate effectively with the end users to understand the system issues that surface, perform root cause analysis and communicate plan for resolution
• Ability to coordinate multiple projects and react quickly to changing
• Strong customer service, analytical and organizational skills with the ability to solve problems creatively
• Ability to work effectively both independently and in a team environment

CSX is passionate about building a workforce that reflects the values and behaviors of ONE CSX. We are nationally recognized for our commitment to diversity and engagement, as well as our support for veterans and reservists.  CSX, based in Jacksonville, Florida, is a premier transportation company. It provides rail, intermodal and rail-to-truck transload services and solutions to customers across a broad array of markets, including energy, industrial, construction, agricultural, and consumer products. For nearly 200 years, CSX has played a critical role in the nation's economic expansion and industrial development. Its network connects every major metropolitan area in the eastern United States, where nearly two-thirds of the nation's population resides. It also links more than 230 short-line railroads and more than 70 ocean, river and lake ports with major population centers and farming towns alike. More information about CSX Corporation and its subsidiaries is available at www.csx.com. Connect with us on Facebook  X  LinkedIn  Instagram   YouTube
Closing Statement
At CSX, two of our five Guiding Principles are Valuing and Developing Employees as well as Operating Safely. We are committed to offering our team members the most competitive compensation and benefits package available, unlimited opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible. CSX is an Equal Opportunity Employer Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Click here to view the EEO is Law poster. Click here to view the OFCCP pay transparency provision information. CSX Transportation and its subsidiaries are not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at CSX via e-mail, Internet, or directly to hiring managers without a valid written search agreement in place with the Talent Acquisition / HR department will be deemed the sole property of CSX. No placement fee will be paid in the event a candidate is hired as a result of the referral, or through other means. This role offers an annual salary range based on experience and qualifications. In addition to base salary we provide an annual bonus opportunity.  At CSX, we prioritize valuing and developing employees, as well as operating safely. We are committed to offering our team members competitive compensation, a comprehensive benefits package, and unlimited growth opportunities. Our benefits support financial, physical, emotional, and social well-being, with health plans, wellness programs, and customizable coverage options. Learn more about our benefits here.