Account Director, Post-Sales, East Coast

Locala is the world’s leading commerce media platform, leveraging consumer insights and location data to increase brand awareness, drive consumers to store, and deliver smarter business outcomes. Our proprietary technology enables local advertising and insights at scale, all while meeting the highest user privacy standards in the industry. 

The Account Director plays a hybrid role: managing a small portfolio of strategic accounts while also leading a team of Account Managers. This player/coach role ensures delivery excellence, drives team performance, and maintains strategic visibility with high-impact clients. Account Directors contribute to team operations, staffing decisions, and evolving the post-sale playbook. This role reports to the Head of Customer Success.

Roles & Responsibilities: 

Team Leadership & Coaching:

• Mentor and support a team of Account Managers and/or Coordinators.
• Support hiring, onboarding, and performance reviews.

Strategic Client Management:

• Own a small number of top-tier accountsServe as the escalation point for complex or high-stakes issues.
• Represent Locala in senior client conversations, including executive QBRs.

Team Operations & Delivery Oversight:

• Ensure campaigns across the team are meeting client objectives and delivery SLAs.
• Monitor workload balance and resource planning.
• Ensure campaign processes and tools are being followed and iterated on.

Performance Management:

• Track team KPIs: campaign health, renewal rates, client satisfaction, and retention.
• Analyze underperformance and coach individuals or refine workflows.

Cross-Functional Leadership:

• Partner with Sales, Product, Planning, and Ad Ops to resolve blockers and advocate for team needs.
• Participate in client strategy sessions and roadmap alignment discussions.

Team Culture & Communication:

• Foster a high-performance, feedback-rich, and collaborative team culture.
• Lead team meetings, goal-setting sessions, and training initiatives.

Your profile:

• All candidates must be based in either EST time zones
• Over 6 years experience in the Ad Tech/Digital advertising field
• Strong understanding of Media Agency landscape
• Knowledge of digital tracking solutions (i.e DCM,, IAS, MOAT, Nielsen, etc.
• Highly organized and able to prioritize
• Ability to self-manage, juggle multiple priorities & meet deadlines with a strong attention to detail
• Proficient in analyzing large datasets and prioritizing them into actionable insights
• Excellent communication skills
• Client facing experience
• Relationship builder and driver – proven aptitude to connect with large partners, start-ups, executives
• Comfortable with a start-up environment, open to facing interesting challenges globally with a problem-solving & resourceful mindset

In addition to an engaging company culture, a remote-first work environment and training & development, future Localers can expect a competitive benefits package that includes:

• Medical, Dental & Vision Insurance - 100% paid for the employee-only, 80% for dependents
• 401k with Company Match
• Paid Parental Leave
• Paid Vacation, Sick Time & Holidays
• Base Compensation for this role is $90,000-$110,000 with up to $20,000 in bonuses