Senior Manager; Aging and Nutrition Services -Congregate Dining

Description

 VOAC recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely, and the preschooler whose family needs additional resources. VOAC supports veteran’s efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOAC goes, it combines relationship-building, volunteers and quality services to lift and support our neighbor’s efforts to become self-sufficient and reach their full potential. 

** The Senior Manager Aging and Nutrition Services - Congregate Dining is responsible for the overall management of the Denver Metro Congregate Dining Program and provides leadership across multiple aging services programs. This includes oversight of Mountain Community Services in Idaho Springs and subcontracted services in Gilpin County, working through local program leadership to ensure service quality and compliance.

In addition to serving as the strategic lead for the Congregate Dining Program, this role supervises and supports Program Managers overseeing the Handyman, Healthy Aging, and City Harvest programs. Responsibilities include guiding program development, budget planning, grant management, compliance monitoring, and contributing to department-wide strategic initiatives in collaboration with the Associate Director.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Program Operations

•Ensures that the senior's voice is heard, and the senior's ideas play a prominent role in programming.

•Oversee program operations for the Denver Congregate Program, Mountain Community Senior Nutrition Programs (SNP), Transportation services and building operations, ensuring services align with the evolving needs of older adults.

•Analyze service statistics, demographic trends, and best practices to inform program enhancements and responsiveness.

•Create and Present Program Reviews

•Recruit, train, supervise, and evaluate the Program Managers, Program Coordinators, and Database Administrator.

Finance and Revenue Generation

•Assist the Associate Director in developing and managing program budgets, monitoring revenue and expenses to ensure fiscal responsibility.

•Identify and pursue funding opportunities, including grants and Medicaid reimbursement, to enhance program sustainability and service delivery for Congregate and Transportation services.

•Track grant spending to ensure timely use of funds and proper allocation of expenses to budget lines.

Compliance and Reporting

•Ensure compliance with SUA, other funders' policies, and all regulatory guidelines, maintaining accurate records and documentation for Congregate Dining, SNP, and Transportation services.

•Utilize the ServTracker database to manage program data, track service metrics, and generate reports to support program evaluation and improvement.

•Oversee data entry into the SUA database (SUDS) for program compliance and supervise staff responsible for data accuracy.

Prepare and submit grant applications, funding proposals, and required reports to ensure alignment with

all funding requirements.

• Distribute and analyze annual client satisfaction surveys, partner staff and volunteer satisfaction surveys,

managing outcome measurements to assess program performance.

Community Relations and Outreach

• Foster meaningful communication and partnerships with community organizations, regulatory bodies,

host agencies, and service providers.

• Plan and implement outreach initiatives to raise awareness of Congregate Dining, SNP, and

Transportation services, and educate the public on the needs of older adults.

Staff and Volunteer Management

• Oversee volunteer recruitment, orientation, and recognition efforts to support program and

transportation needs, ensuring all volunteers receive adequate support and supervision.

• Supervise and support Program Managers for Handyman, Healthy Aging, and City Harvest programs,

guiding program development, budget planning, grant management, and compliance.

Support to Program and Operations

• Act as backup as needed for operational tasks, including dining site support, data collecting and entering,

transportation scheduling, and client assessments.

• Complete additional tasks as assigned to further program goals and align with agency objectives

SUPERVISORY RESPONSIBILITIES

• The jobs that report directly to this position include Program Manager, Lead, Coordinators, Database

Administrator.

• Mentors and develops staff using a supportive, collaborative (coaching), empowering yet accountable

approach on a consistent basis. Responsibility includes developing team unity, and the competencies

noted above (especially AIRS and HHS) in team members and coach direct reports in doing the same.

Anticipated Outcomes

• In collaboration with development, obtains at least one new funding source annually to support and

maintain current programming.

• Within the first year of hire, critically evaluate and analyze current staff, programing and operations and

implement changes as needed.

• Evaluate and implement use of ServTracker or other database for Transportation Program

• Within five years (FY30), Congregate Denver and Transportation will be fully self-reliant on grants and

fundraising efforts generated in part by this position and in conjunction with Senior Director ANS and

development’s fundraising efforts.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

• There is work-related travel. Valid Colorado Driver’s License, proof of automobile insurance and

satisfactory Motor Vehicle Record (MVR) are required.

• Bending, Climbing, Stooping, Kneeling, Reaching, Crouching, Squatting, often Lifting (30 to 50 pounds),

Balancing, Standing, Sitting, Hand/Foot motions, Walking, Seeing (Close and distant vision, Detect,

Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Assess, Estimate), Depth Perception,

Hearing/Listening, Speaking/Shouting (Communicate, Discern, Convey, Express, Exchange), Use of

Hands/Fingers (Grasping, Holding, Touching), Thinking, Calculating, Memory/Recall, Exposure to Indoor

and Outdoor environments

POSITION TYPE AND EXPECTED HOURS OF WORK

• Full Time Exempt

• Monday – Friday typical hours between 7am – 330pm and designated holidays.

• Evening and/or weekend hours may be required based on program events or assigned job duties.

LOCATION

• 4915 E. 52nd Ave. Commerce City, CO, 80022

SALARY RANGE:  $64,000-$67,000 annual exempt

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role, please contact HR@VOAColorado.org to begin the Interactive Process.

Benefit eligibility is based on job type/status

Vacation Time

Separate Sick Time

Paid Holidays

Floating Holidays

Personal Days

Volunteer/Wellness Day

Tuition Assistance

Pension Plan

403b Retirement Plan with Agency Match

Health, Dental, Vision, Pet Insurance

Life Insurance

Accident Insurance

Employee Assistance/Work-Life Balance Program

Employee Discount Program

LifeLock with Norton

Public Service Loan Forgiveness

Volunteers of America is an EEO Employer

Position will remain open until filled

VISA SPONSORSHIP IS NOT OFFERED FOR THIS ROLE

Veterans Strongly Encouraged to Apply

Requirements

COMPETENCIES

• Models core culture attributes of Volunteers of America- Colorado Branch that include “Airs”

(Accountability, Integrity, Respect, and Service).

• Models and pursues with vigor Volunteers of America – Colorado Branch three critical virtues of HHH

(Hungry, Humble, and People Smart).

• Ensures all other outcomes are met as required by the funding source and Volunteers of America

Colorado

MINIMUM QUALIFICATIONS OF POSITION

• Bachelor’s Degree in gerontology or related human services field, or equivalent experience.

• Minimum two years program administration experience, preferably in a community centered programs or

related area. Including supervision, program development, program evaluation, grant writing and

reporting, and budget management.

• Own transportation, valid Colorado driver’s license and state –mandated automobile insurance.

• Possess an ability to listen effectively and respond creatively to program participant issues.

PREFERRED QUALIFICATIONS OF POSITION

• Two years of experience, preferably in elderly nutrition programs.

• Knowledgeable in Trauma Informed Care

• Fluent in Spanish

KNOWLEDGE AND SKILLS

• Proficient in the use of Microsoft Office Suite software and experience with databases.

•Strong oral and written communication skills.

• Good organizational skills.

• Poise and diplomacy in contact with the agency, clients, donors, other service providers and all regulatory

agencies and funding sources.

• Comfortable with public speaking and working with a diverse senior population.