IT Engineering Technician - Medley, FL

OBJECTIVE 

The Information Technology Engineering Technician is responsible for the technical support of end users.  First line of troubleshooting issues and handling user requests.  Develops and follows standard work documents for repeatable issues. Strong customer service skills are essential. 

ESSENTIAL RESPONSIBILITIES & DUTIES 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job.  Duties, responsibilities, and activities may change at any time with or without notice. 

 

Percentages represent guidelines only; May vary by position and fluctuate due to changing business needs. 

 

90% Day to day support of existing environment – Tier 1 and 2 support (monitoring alerts, responding to service tickets, preventative maintenance) Tier 3 support will be handed off to other teams. 

10% Personal Development – Development and coordination of small project tasks or assist other team members in developing project plans for larger projects. 

Responsibilities outside of normal business hours – Rotating support for some weekend work, off hours on call support and backup for shift coverage.  

Performs other duties, tasks, and projects as assigned 

QUALIFICATIONS 

Apply technical / functional expertise 

Self-starter with a self-motivating attitude 

Strong interpersonal skills. 

Good communication skills 

Strong problem-solving skills 

Ability to work with a diverse group of individuals  

Extensive knowledge of computers systems and software 

Ability to work independently or in a team within an open office environment 

Strong research and analytical skills 

Networking 

Scanning technology 

PC Fundamentals 

Basic programming 

 

EDUCATION 

Associate degree or comparable work experience 

 

Specialist areas of experience preferred: 

Experience in related field highly preferred 

Technical / functional skills:   

 

Basic understanding of any of the following: 

PC operating systems 

Microsoft development tools 

PDSN and Distribution systems 

 

COMPETENCIES 

Collaboration Skills 

Communication Proficiency 

Team member Focus 

Decision Making 

Learning Orientation 

Personal Effectiveness/Credibility 

Problem Solving/Analysis 

Teamwork Orientation 

Technical Capacity 

 

 

WORK RELATIONSHIPS (INTERNAL & EXTERNAL) 

INTERNAL    

Team Members at all levels of the organization 

EXTERNAL 

Customers 

Vendors 

Suppliers 

 

WORK ENVIRONMENT 

Modern office environment including access to computer facilities is provided. A team member in this position works in an environment in which safety, environmental and health concerns may demand constant attention. Strict adherence to Company policies, rules, and regulations in these areas is required.  A team member in this position must focus on customer's expectations, prevent problems, and strive for continuous improvement resulting in improved results for themselves, customers and other team members. 

 

PHYSICAL DEMANDS 

While performing the duties of this job, the team member is regularly required to talk or hear. The team member is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The team member is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The team member must frequently lift and move up to 10 pounds and occasionally lift and move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. 

 

TRAVEL 

5-10% travel is expected for this position 

 

LOCATION 

This position is based in Medley, Florida but travel to multiple sites.  Relocation assistance is not available for this position.  It will be the responsibility of the successful candidate to arrange accommodation to Medley.