IT Manager

Description

Description

We transform lives.

Phoenix Rescue Mission is a place of hope, healing, and new beginnings for men, women, and children facing with hunger, homelessness, addiction, and trauma. We follow Christ’s example of servant-leadership and teamwork in our ministry of rescue and restoration. We are a community who values and celebrates one another and we strive toward excellence together as a certified Best Christian Workplace. At this moment, God is doing important and incredible things at Phoenix Rescue Mission. Do you want to be a part of it?

WHO WILL LOVE THIS JOB

• A natural leader, you have excellent composure in stressful situations, and effectively manage others and concurrent projects.
• A motivated fixer, you are energized by problem solving and helping others troubleshoot issues.
• A self-starter, you thrive when working independently on multiple projects, ensuring that you are meeting deadlines.
• An efficient worker, you have top-notch organizational skills and can keep multiple plates spinning in the air.
• A committed Christian, you are energized by spreading God’s Word and growing His Kingdom.

YOUR TOP RESPONSIBILITIES

• You will oversee the IT and database operations for the Mission responsible for the planning, implementation, security, and maintenance of PRM's technology and infrastructure.
• You will lead and manage the IT and database team, promoting a positive and collaborative culture and ensuring staff are trained, equipped, and motivated.
• You will provide strategic leadership for IT operations, systems management, service desk support, network infrastructure, data systems, and cybersecurity initiatives.
• You will oversee the implementation, maintenance, and optimization of critical systems, including ERP, CRM, HRIS, donor platforms, financial applications, and reporting tools.
• You will ensure reliable and secure operation of all IT infrastructure across on-premises and cloud environments, including Microsoft 365, servers, firewalls, switches, wireless networks, and virtualized platforms.
• You will lead regulatory compliance initiatives related to HIPAA, PHI, PCI, and cybersecurity policies; coordinate audits, documentation, and staff training accordingly.
• You will establish and monitor IT KPIs to evaluate system uptime, ticket resolution time, user satisfaction, and project completion metrics.
• You will ensure comprehensive disaster recovery, business continuity, and backup plans are in place and routinely tested.
• You will lead or participate in devotions, prayers, or other organization activities that promote a credible Christian witness and lifestyle.

Requirements

WHAT YOU SHOULD HAVE

• A bachelor's degree in information technology, information systems, computer science, or a related field and at least 5 years of experience in IT, or a combination of education and experience
• At least 3 years of experience in management.
• Certifications in ITIL, Microsoft 365, Azure, CompTIA, Cisco, or PMI are preferred.
• You have demonstrated experience managing enterprise infrastructure, cloud solutions, and end-user support at scale.
• You have a deep understanding of Microsoft 365 administration, Active Directory, cloud networking, endpoint security, and IT governance.
• You have experience overseeing budgets, vendor management, and policy development.
• You have hands-on experience with tools such as Power BI, Snowflake, Jira, SharePoint, and Microsoft Dynamics.
• You have a proven track record of leading digital transformation, ERP integrations, or cross-platform data initiatives.
• You have excellent verbal and written communication skills.
• You have the ability to translate technical needs into business outcomes.
• A solid and credible Christian witness and lifestyle that exemplifies Christ in character and actions.

WHAT WE OFFER

• Life-giving work that transforms the cities we serve
• Caring and supportive environment
• Generous health, dental, and vision benefits
• 401(k) match program
• Robust paid time off program
• 12 paid holidays annually