Field Support Tech

Description

Essential Functions
Coordinate measure appointments:
Gather required information from sales
Schedule the measure with the provided contact
Prepare all required paperwork, tools and transportation
Coordinate field issue appointments:

•  Gather required information from sales and Engineering on best way to fix field issue
•  Schedule with the provided contact
•  Prepare all required paperwork, tools and transportation

Perform field support requirements:

• Photographing the RTU in question
• Capturing all required dimensions
•  Note any obstructions, special features, etc.
•  Document what issue was with pictures and description uploaded to the MER.

Document measure and field issues details:

• Create a drawing using the captured dimensions
• Upload drawing, photographs and other details to the appropriate job tracker
•  Inform the Inside Sales Account Manager that the measure has been completed.
•  Phone and computer work to coordinate and document measures and field work.
  PERFORMANCE MEASURES:
• Embraces and promotes CDI values
•  In general, is responsible for accurately performing the functions of all field support tasks.
•  Customer satisfaction

Requirements

QUALIFICATIONS:
Must be able to load, unload and handle a 65 lb. extension ladder

 Must be able to carry a 30 lb. tool bag
Must be able to work in conditions from 0 F to 100 F
Must be able to talk with customers and coordinate what is needed to fix the issue. Demonstrated application of CDI core values.
WORKING CONDITIONS / PHYSICAL DEMANDS:
Must be able to load, unload and handle a 65 lb. extension ladder
Must be able to carry a 30 lb. tool bag
Must be able to work in conditions from 0 F to 100 F