Traffic Controller - Fanshawe College

Application Deadline: 12 September 2025

Department: Operations - Field(OPS001)

Employment Type: Seasonal - Part Time

Location: I13-172_1001 Fanshawe College Blvd

Reporting To: Assistant Account Manager

Compensation: $18.93 / hour

Description

Responsible for providing friendly customer service and carefully directing traffic.

Hours can range between Monday - Friday 7:00am - 5:00pm (Approximately 4hours per shift).

**Changes to this schedule are subject to operational requirements.NOTE: Hours are reduced during College breaks and May through August. Shift times may vary based on the demands of the college. 

Key Responsibilities

• Ensure positive experiences for all Impark partners and clients.
• Ensure work area is maintained to Impark standard. 
• Will be cross trained on Valet, Attendant and CSR positions, to assist when required. 
• Assist customer inquiries. Drive customer success by answering questions, providing     directions, respond to guest inquiries in a courteous manner, give directions to nearest highway, destination, etc. 
• Act as a fast-moving, courteous company brand ambassador while processing transactions, interfacing with guests, communicating company policies, and enforcing regulations.  
• Traffic control: assist in directing traffic, including but not limited to guiding traffic at the entry and exit at the parking premises. 
• Assist where required with the blocking/position barricades of areas or parking spaces as per the requirements of the property management and arrange for towing service when necessary. 
• Perform vehicle counts, when required, to ensure garage does not over fill available spaces.
• Control traffic at entrances and exits, as needed; provide assistance to customers who have forgotten where they parked their vehicle. 
• Immediately report any accidents, incidents, or safety concerns to the manager or shift lead. 
• Assist in the maintenance and repair of parking equipment, as directed by the operations manager. 
• Assist with jacking and moving vehicles when required. Immediately report any incidents or claims to Operations Manager or Shift Lead. 
• Parking stall count, ensuring parking vacancy available. 
• Work effectively as a team with your Manager and Co-Workers 
• Putting away signage from the street 
• These are guidelines and express the minimum expectations, other duties may be assigned.

Skills, Knowledge and Expertise

• Excellent communication and interpersonal skills 
• Excellent customer service skills 
• Excellent organizational skills 
• Basic math 
• Previous experience an asset but not required. 
• Computer skills are required. 
• At least 18 years of age 

Preferred Experience & Skills

• Prefer high school diploma or equivalent.
• Comfortable with devices running both Android and Apple Operating Systems
• Excellent verbal and written communication skills