Company Description

The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.

Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York.

Job Description

The Floor Manager at The Living Room is responsible for ensuring seamless nightly operations and elevated guest experiences in a high-energy, entertainment-driven lounge setting. This leadership role requires mastery of flow, guest psychology, and pacing — supporting service, ambiance, and guest safety in collaboration with the bar, host, and security teams.

This full time position has an annual salary of $90,000.

DUTIES AND RESPONSIBILITIES

Supervise and lead service during all operational hours, maintaining rhythm, energy, and precision

Manage section flow, table timing, and VIP prioritization in coordination with the Maître D’ and Hosts

Ensure all team members are executing service with confidence, style, and warmth

Liaise with bar, kitchen, and security teams to ensure nightly alignment and safety

Greet and engage high-profile, VIP, and returning guests with professionalism and discretion

Resolve guest concerns swiftly, creatively, and in alignment with Faena’s elevated service culture

Monitor and manage ambiance (music, lighting, scent, room pacing) throughout the evening

Act as point of escalation for floor-level issues including overcapacity, guest behavior, or service lapses

Support training and onboarding of all front-of-house staff in service etiquette, menu knowledge, and nightlife protocols

Lead nightly pre-shift meetings and communicate key updates or programming

Coach team in-the-moment during service and provide follow-up notes or recognition

Monitor uniform compliance, team presence, and interdepartmental communication

Ensure venue is set to standard before doors open, and reset properly at close

Support with scheduling, timeclock approvals, and performance feedback

Assist in event execution and service logistics for programming or private functions

Qualifications

3+ years of leadership experience in a high-end lounge, nightlife, or luxury hospitality setting

Deep understanding of nightlife dynamics, service pacing, and VIP handling

Confident leader with a polished guest-facing presence

Familiarity with POS systems, nightlife reservation platforms, and basic event coordination

Comfortable working evenings, late nights, weekends, and holidays

SKILLS

Strong floor presence with fast decision-making and graceful authority

Ability to balance service style with crowd management and safety

Charismatic communicator with emotional intelligence

High attention to detail in environment, staffing, and guest experience

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Endure various physical movements throughout the work areas

Ability to move safely in uneven terrain or in confined spaces

Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift

Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds

Additional Information

All your information will be kept confidential according to EEO guidelines.

Living Room Floor Manager

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