Senior Systems Administrator - Mountain View, CA

Department: Finance

Employment Type: Full Time

Location: Mountain View, CA

Reporting To: Thomas Kim

Description

We’re SmartThings, one of the leading IoT ecosystems in the world, creating the most effortless way for anyone to create a smart home. We're a wholly owned subsidiary of Samsung with corporate offices in Minneapolis and the Bay Area.

More than 350 million people worldwide use SmartThings to control and manage their connected life. SmartThings delivers simple, powerful experiences across Samsung’s leading portfolio of phones, TVs, and appliances. We also offer the most versatile smart home experience as an open platform with a rich partner ecosystem (think IKEA, SONOS, Honeywell, and so many more). As a founding member of Matter, we are a leader in the industry to help make smart homes more secure, reliable and seamless to use. Come be a part of the leading edge of IoT innovation!

SmartThings is searching for an experienced IT professional who can own our IT networking infrastructure, manage IT equipment, build and maintain relationships with key stakeholders, and drive improvements in policies and processes. We are looking for someone who is passionate about problem-solving, with a strong commitment to improving the experience and productivity of those around you.
As a Senior Systems Administrator, you are the go-to person for SmartThings’ computer hardware and software needs, providing front-line user support for all of SmartThings' internal tools and technologies. You’ll troubleshoot, respond to inquiries, and find solutions to technical challenges. You will participate in technical research and development to enable continuing innovation within the infrastructure. And you will ensure that system hardware, operating systems, software systems, and related procedures adhere to organizational values.

Key Responsibilities

This position is a hybrid role, based onsite 3 days a week at our office in Mountain View, CA.

In this role, your primary responsibilities will include the following:

Procure and track IT hardware, software licenses, and warranties, overseeing installation and setup of infrastructure in both office and remote work environments.
Administer, configure, and maintain company laptops, desktops, and mobile devices across Windows, macOS, and Linux operating systems.
Deploy, configure, and update software across the organizations using endpoint management tools (e.g. Meraki)
Support collaboration platforms such as Google Workspace, Confluence, Slack, Zoom, and other productivity tools.
Own Atlassian (Jira, Confluence) administration and rolling audits for a large number of SmartThings projects with international stakeholders.
Manage office network equipment and remote network access (routers, switches, access points, VPN) and troubleshoot connectivity issues.
Respond to and resolve help desk tickets for employees, providing timely assistance for hardware, software, and connectivity issues.
Design, develop, and maintain scripts and automation tools to streamline operational workflows, reduce manual effort, and improve system efficiency and reliability. Collaborate with cross-functional teams to identify automation opportunities, implement solutions using languages such as Python, PowerShell, Bash, or JavaScript, and ensure proper documentation and version control. Monitor and optimize existing scripts for performance, scalability, and error handling, while adhering to coding best practices and security guidelines.
Build and maintain relationships with internal stakeholders, external stakeholders, and vendors to ensure access to key networks, tools, and infrastructure, including Samsung Research America (SRA) IT, with the goal of identifying opportunities for integration or independent development.
Coordinate user access with the People Team to ensure timely provisioning during employee onboarding, modification during employment, and deprovisioning during offboarding of user accounts and permissions across Identity Providers, enterprise applications, and collaboration tools.
Develop, maintain, and continuously improve IT policies and infrastructure to ensure secure, efficient operations across all company locations.
Support a highly mobile workforce with a willingness and desire to test and explore new technologies and paths to efficiency and ability to scale quickly.
Manage end-to-end vendor lifecycle, including identifying vendors based on business requirements, procurement, onboarding, contract review, and ongoing relationship management.
Assist with audits, such as ISO27001.

Skills, Knowledge & Expertise

Inclusive Hiring Practices

Don’t meet all desired requirements? Studies have shown that some people are less likely to apply to jobs unless they meet every single desired qualification. At SmartThings, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

What You Bring On Day One (Required Qualifications)

Bachelor's Degree with a minimum of 5 years of experience in corporate IT with direct operational experience across networking, computing, and communications.
Experience with installation, configuration, and administration of IT ticketing systems (email, chat, phone).
Experience in supporting various operating system platforms (macOS, Windows, Linux).
Experience with Virtualization technologies.
Experience managing user access in identity and access management platforms (e.g., Okta, Azure AD, Google Workspace).
Understanding of LAN/WAN networking, including basic firewall, VPN, MDM, and wireless configuration using Palo Alto and Cisco tools.
Hands-on experience administering collaboration tools (Google Workspace, Zoom, Slack, Atlassian products, etc.).
Experience working with IT vendors that provide support services for their applications/tools.
Strong problem-solving skills with an analytical mindset.
Excellent written and verbal communication skills, with the ability to thoroughly document implementations, modifications, and removals.
Demonstrates a service-oriented, proactive mindset with a willingness to take initiative and troubleshoot issues across hardware, software, and network layers.
Proven track record of building strong relationships across internal teams, external partners, and cross-functional stakeholders to drive collaboration and shared success.

Desired Skills

Proficiency in scripting and automation using languages like Python, PowerShell, or Bash to streamline and optimize operational processes.
Familiarity with ISO 27001 or similar IT security and compliance standards.

SmartThings Benefits

We offer an attractive compensation package with comprehensive health benefits, including medical, dental, vision, and mental health; an HSA with employer contribution; life & disability insurance; FSAs for health and dependent care expenses; a competitive 401k with a 5% employer match, and more.
All of our employees enjoy unlimited PTO, 12 paid holidays, and a generous parental leave policy (8 weeks fully paid parental leave and 8 more fully paid weeks for childbirth recovery leave).
Eligible employees benefit from our education reimbursement program, and all employees enjoy access to learning resources through O’Reilly.
Our commitment to diversity, equity, inclusion and belonging is embedded into our culture and our work, and everyone has frequent opportunities to join forums and groups and participate in ongoing projects.
Free onsite parking with EV chargers at our Mountain View location.
Free lunch daily at our onsite cafeteria.
Access to the onsite gym and locker rooms.

Base compensation range for this position is $99,165 - $141,235 annully. Actual base within this range will depend on many factors including experience, skills, technical expertise and market alignment. In addition, this role is eligible for a 20% annual target bonus based heavily on individual performance.

At SmartThings, we are committed to creating an inclusive and accessible environment for all. If you require accommodations to participate in our hiring process or to perform the requirements of the job, we will work with you to meet your needs in compliance with applicable laws. Please reach out to talent@smartthings.com and a member of our Talent Acquisition team will connect with you further!