Key Account Manager - Sales

Giant Pumpkin partners with globally recognized brands in the hospitality, QSR, and retail sectors, providing software and hardware solutions that create smarter in-store experiences through digital signage, audience analytics, music streaming, and other media solutions.

We are actively seeking experienced and driven Key Account Managers to join our dynamic team. This pivotal role involves managing and expanding relationships with our most significant and strategic clients, with a focus on driving substantial revenue growth and ensuring exceptional customer satisfaction.

• Strategic Account Growth: Develop and execute comprehensive account strategies to deepen client relationships, understanding their long-term objectives, and identifying new business opportunities.
• Client Relationship Management: Serve as the primary strategic contact for assigned key accounts, overseeing all facets of the client relationship from sales and implementation to ongoing support.
• New Business Development: Proactively identify, qualify, and secure new business within existing key accounts, including cross-selling and upselling advanced solutions.
• Cross-Functional Collaboration: Collaborate closely with internal teams (product development, marketing, customer success, technical support) to ensure the seamless delivery of tailored solutions and services.
• Performance & Insights: Lead regular strategic business reviews with key clients, presenting performance insights, identifying areas for improvement, and proposing new initiatives.
• Negotiation & Expansion: Drive complex contract negotiations, renewals, and expansions with key clients, ensuring mutually beneficial terms and profitability.
• Reporting & Analysis: Monitor and analyze key account performance metrics, providing regular reports and strategic recommendations to both clients and internal stakeholders.
• Market Intelligence: Stay abreast of industry trends, market demands, and competitor activities to inform account strategies and identify new growth areas.

Requirements

• Education: Bachelor's degree in Business or a related field.
• Location: Already based in Bangkok.
• Experience: Minimum of 4 years of progressive experience in key account management, strategic sales, or a similar client-facing role. Strong preference for experience within the technology, media, or digital signage industries.
• Proven Success: Demonstrated success in managing and significantly growing complex key accounts and consistently exceeding ambitious revenue targets.
• Strategic Acumen: Deep understanding of strategic account management principles, customer lifecycle management, and value-based selling.
• Communication & Influence: Exceptional communication, negotiation, and presentation skills, with the ability to influence and build rapport at all levels, including C-suite executives.
• Analytical Skills: Strong analytical skills and proficiency in using CRM systems for pipeline management, forecasting, and reporting.
• Self-Motivation: Highly proactive, self-motivated, and results-driven with a commitment to continuous improvement.
• Adaptability: Ability to thrive in a fast-paced, dynamic, and evolving business environment.
• Industry Knowledge (Desirable): Familiarity with digital signage, audience analytics, music streaming, and related in-store retail technologies is highly desirable.

Benefits

• Work-Life Balance: Our office operates Monday to Friday, with flexibility required for occasional evening, weekend, or public holiday work due to the nature of the role. 
• Performance Bonuses: Eligibility for performance-related bonuses. 
• Generous Leave: Competitive annual and public holiday leave.
• Dynamic Environment: A fun and highly collaborative startup culture that offers significant opportunities to hone your technology skills and creativity.