Job Description

The Premium Service Representative will endorse and maintain the department's business objectives by executing all the required compliance, operational and service initiatives inside the Premium Gaming areas. Reporting to the Premium Area Managers, this role will support the Premium Gaming team in meeting its strategic objectives by faithfully following all compliance processes, skilfully performing all operational initiatives, and providing a professional but personable level of exceptional service.

Additional Information

As the position is within a 24-hour / 7 day a week operation, team members must have full availability to work a 24/7 rotational roster and be prepared to operate in various Premium Gaming (including Riverside Room and Pearl Room) areas throughout their shift.

Objectives of This Role:

Execute all the core compliance, operational and service initiatives inside the Premium Gaming areas.
Implement the department's business objectives and seek clarity when required.
Perform all service recovery with consideration for the department's financial objectives, and all without compromising Responsible Gaming guidelines.
Be respectful, professional, and mature when involved in workplace behaviour and performance processes.
Adhere respectfully to all directives from the Premium Area Managers, abide by Crown's Values - appropriately escalating any off-brand concerns.
Delegate appropriately by maintaining relationships with the various pertinent stakeholders.
Report competently on all the key Premium Gaming area deliverables.
Facilitate the end-to-end processes of promotions and event as required.
Communicate consistently with management for a clear vision of all end-to-end processes and objectives

What you can expect from us

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

Think! About your choices. Contact Gambler's Help on 1800 858 858 www.gamblershelp.com.au