Business Manager, Macy's Herald Square

Company Description

In 1916, skillful master perfumers created a new fresh, refined and modern fragrance in 
a small perfumer’s laboratory in the old town center of Parma. Named Colonia, this first 
Italian eau de cologne expressed a new sensibility. What was most striking about it was 
its formula, produced exclusively with natural ingredients, and its bottle showcasing Art 
Deco lines. Its popularity reached its pinnacle in the 1950s during the golden age of 
Italian cinema, when the biggest names in the industry discovered the fragrance while in 
Rome for film shoots at the famous Cinecittà studios.

Going beyond the Italian border and transcending time and fashion, Colonia became 
the exclusive perfume of high society, an unmistakable symbol of Italian elegance.

The brand, which opened its first boutique in Milan in 1998, has since developed a wide 
range of products, including fragrances, colognes, beauty and shaving products, a 
home collection and leather accessories.

Today, Acqua di Parma is a lifestyle brand in a high profile market, a worldwide byword 
for sophistication and Italian refinement.

Acqua di Parma invites you today to join its North America teams.

Job Description

The Business Manager will be responsible for providing on-site retail sales support at Macy's Herald Square in NYC for Account Executive.  Achieved through hands-on selling to customers, continual training and motivating of Beauty Consultants, assisting the Account Executive in planning, and executing all special event programs and follow-up training of Beauty Consultants.

JOB RESPONSIBILITIES

• Execute retail sell-through and promotional programs to achieve sales goals at Herald Square under the direction of the Account Executive.
• Support Account Executive in staff development of Beauty Consultants.
• Partner with Account Executive to provide new and ongoing product and sales training to in-store staff, including new programs, suggestive selling techniques, and client registration programs.
• Recruit, coach, motivate, and train qualified Beauty Consultants and Fragrance Specialists on all required brand expectations (S.O.U.L. selling, Storytelling, Art of Gifting). Also tracking the training platform engagement.
• Maintain the client registration and replenishment program to retain customers. Also ensuring to recruit and add all new customers to the registry.
• Responsible for client registration specifics, working with Beauty Consultants, encouraging, and assisting in updating the customer files, writing notes, texting and making telephone calls to customers, and for any other administrative service.
• Train staff on the proper use of promotional and sales tools (samples, gift with purchase, vial on cards, hatboxes, postcards, etc.).
• Monitor stock to determine slow selling items or products that are under-performing and train Beauty Consultants on selling through overstocks and discontinued items. Stock needs reported consistently for the needs of the business.
• Maintain brand image (cleanliness, effective use of merchandising units, proper placement of product lines, etc.).
• Execute and maintain operational management of counter.
• Develop and provide training and support to the Beauty Consultants to execute special events programs (masterclasses, beauty breakfasts, events, etc.).
• Responsible for personal productivity.
• Coach and track Beauty Consultants performance at the counter on a daily, weekly, monthly and seasonal basis (productivity, AUS, IPT).
• Execute all visual requirements for the brand.
• Monitor the performance of gift with purchase and all sampling programs. Recaps to be completed and submitted to the Account Executive at the end of the promotion.
• Act as liaison for retailer management.

RELEVANT SCOPE MEASURES

• Achievement all sales goals –Total Counter. Personal and Beauty Consultants. Focus on the growth of average unit sale, IPT, the counter’s productivity, the dollar productivity of special events and for developing the Beauty Consultants to their full potential.
• Submit weekly strategy and sales reports to the Account Executive.
• Event performance tracked and recapped.
• Submit monthly scheduling and monitor time and attendance.

WORKING CONDITIONS

• No travel

POTENTIAL CAREER DEVELOPMENT

• Account Coordinator

ORGANIZATIONAL STRUCTURE – REPORTING RELATIONSHIPS

Reports to: Account Executive

Positions Supervised: Beauty Consultants and Fragrance Specialists

Peers: Other Business Managers

Internal Partners: Field Sales, Marketing, Training, Creative, Human Resources

External Partners: Retailer (includes store managers, department managers and visual managers) and in-store staff (rotators and beauty and/or fragrance advisors)

Qualifications

• 3+ years of prestige luxury retail sales and management experience.
• Prior experience in Sales as Business Manager, Training Manager or Sales associate.
• Knowledge of English language required; other languages a plus, including Spanish, Portuguese, Italian, and French.

Additional Information

This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

All your information will be kept confidential according to EEO guidelines.

LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.

While the published salary range is a good faith reflection of the targeted salary level for the position, LVMH Inc. reserves the right to pay outside of the published range of $80,000-$90,000.