Regional Property Manager

Regional Property Manager

Benefits available on the 1st of the month, following only 30 days of employment:

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts for Medical Expenses and Dependent Care
• Short-Term Disability Income Insurance – at no cost!
• Long-Term Disability Income Insurance – at no cost! 
• Life Insurance – at no cost! *Additional buy-up option available
• 401K plan with employer match

Added Benefits:

• Tuition assistance program
• $1,000 employee referral rewards
• 15 PTO days per year
• 1 volunteer time off day per year
• Paid holidays and 2 floating holidays
• 20% rent discount at any Berger community – eligible on your first day of employment
• Location: Norristown, Ardmore, Haverford, Bala Cynwyd and West Chester, PA.
• Type: Full Time
• Minimum Experience: Five years of residential property management experience with multi-site management is required.

Role & Responsibilities

As the Regional Property Manager your responsibilities will include:

• Provide Community Managers with direction to achieve financial performance goals; actively maintains budgetary control and restraint.
• Hire, train, and mentor Community Managers in all aspects of operations.
• Analyze and evaluate personnel needs throughout the region, including management, leasing, and service personnel. Serve as final authority for hiring decisions.
• Review/approve salary adjustments from on-site personnel, upon recommendation from Community Manager.
• Assure continuing education of staff through seminars, meetings, e-learning, and training programs.
• Assess training needs of community employees and work with Director of Training to ensure delivery of programs.
• Assist Community Manager in resolving employee issues concerning performance evaluations, or employee disciplinary actions.

Property Management

• Provide direction on all resident issues; mediates resident complaints.
• Assess physical condition of properties, make recommendations for capital needs.
• Work closely with Community Managers to evaluate and analyze community’s performance from an operational and financial perspective.
• Work with the Community Managers to create and implement marketing and promotional programs in order to attract qualified prospective residents.
• Train his/her team on providing outstanding leasing and maintenance service.
• Personally, inspect each property in the region on a regular basis (both scheduled and unscheduled visits), assuring the marketability of the community, both interior and exterior.
• Oversee and personally spot check turnaround standards, i.e., carpet repair or shampoo, painting, and appliance repair, whether performed in-house or by outside contractors.
• Monitor move-out procedures, including status and ready boards to assure apartment homes are being made ready within the BC standard time.
• Evaluate the condition of the landscape/curb appeal with the Community Manager; develop a plan for maintaining outstanding curb appeal.
• Working alongside the Capital Improvement and Construction Manager, solicit and approve bids for major contract work, such as major plumbing electrical work, or replacing major equipment.
• Field calls from residents, review and respond to resident survey cards.  

Financial

• Prepare annual budget for each community in region.
• Oversee all income and expense accounts to maximize operating income. 
• Manage apartment rental rates for new and renewing residents.
• Meet company benchmarks for occupancy, collections, margin, and net operating income.
• Ensure timely and accurate submission of reports, payables, etc.
• Train Community Manager in sound fiscal management and fiscal responsibility.
• Complete a thorough review of monthly operating statement and general ledger.
• Implement programs designed to increase NOI and/or property value.
• Maintain control over expenditures at the community level, reviewing for approval on-site purchase requisitions over predetermined threshold.
• Review and inspect all capital replacement plan in the region.

Compliance

• Monitor communities for compliance with Fair Housing laws and all other applicable rules and regulations.
• Train employees to provide complete and accurate documentation of all operational and financial performance requirements.
• Develop and disseminate procedures to ensure compliance with all company policies and procedures

About You

You might be a great fit for this role if you have:

• Proven track record of motivating a team to exceed goals.
• Possess a strong commitment to excellence.
• Knowledge and understanding of managing a budget and financial performance.
• Exceptional interpersonal, written, and verbal reasoning/ communication skills and critical thinking ability
• Demonstrate excellent organizational skills with the ability to prioritize and work effectively on multiple tasks in a fast-paced, demanding environment.
• Be dependable, reliable and follow through on commitments, producing timely work to required or higher standard.
• Be attentive to detail and monitoring adherence to company standards and policies.
• Positive, “can-do" attitude, professionalism, and a high level of enthusiasm and ownership
• Demonstrated proficiency with Microsoft Office and general computer skills.
• Experience with property management software
• Knowledge of Fair Housing laws
• Passion for continuous learning

Who We Are

Berger Communities embraces a strong organizational structure that drives a quality living environment for our residents, and a desirable place of employment for our team members. Our dedication to service, caring and results consistently positions us as the top place to work in multifamily across the nation.BC is a proud equal opportunity employer.

• Rated three years in a row as one of the top ten places to work in multi-family in the nation by the Best Companies Group.
• Ranked #1 in the nation for Customer Service by SatisFacts and ApartmentRatings.com.

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