Client Service Associate

Company Description

About Us

At Captura Hall, we are dedicated to transforming ideas into impactful narratives. We specialize in strategic communication solutions that help organizations connect with their audiences in meaningful ways. With a commitment to innovation, collaboration, and excellence, our team works to create content and campaigns that inspire action and foster lasting relationships.

Job Description

Job Description

We are seeking a Client Service Associate to join our dynamic team. The ideal candidate will be responsible for providing high-quality client support, maintaining relationships, and ensuring all client needs are met in a timely and professional manner. This role requires exceptional communication skills, attention to detail, and the ability to handle multiple tasks effectively.

Responsibilities

• Serve as the primary point of contact for assigned clients, ensuring satisfaction and retention.

• Respond to client inquiries promptly and professionally.

• Coordinate with internal teams to address client needs and provide solutions.

• Maintain accurate records of client interactions and service issues.

• Assist in the preparation of client reports, proposals, and presentations.

• Proactively identify opportunities to enhance client relationships.

Qualifications

Qualifications

• Bachelor’s degree in Business, Communications, or related field (or equivalent experience).

• Minimum of 1-2 years of client service or account management experience.

• Strong interpersonal and communication skills (verbal and written).

• Excellent organizational and time management abilities.

• Proficiency in Microsoft Office Suite and CRM software.

• Ability to work independently and collaboratively within a team.

Additional Information

Benefits

• Competitive salary ($50,000 - $60,000 per year).

• Opportunities for career growth and professional development.

• Comprehensive health, dental, and vision insurance.

• Paid time off and holidays.

• Supportive and collaborative work environment.

• Full-time position, Monday to Friday schedule.