Client Service Associate

Company Description

About Us

At Reboot Staff, we are committed to redefining the standards of workforce management and operational excellence. Our team thrives on innovation, collaboration, and the drive to deliver exceptional results for our clients across various industries. We believe in empowering our employees with the tools, support, and opportunities they need to succeed while fostering a dynamic and inclusive workplace culture.

Job Description

Job Description
We are seeking a motivated and detail-oriented Client Service Associate to join our team in Madison, WI. This role is responsible for providing exceptional service to clients, maintaining strong relationships, and ensuring smooth communication between clients and internal teams. The ideal candidate will be proactive, organized, and committed to delivering outstanding client experiences.

Responsibilities

• Act as the primary point of contact for assigned client accounts.

• Manage and respond to client inquiries in a timely and professional manner.

• Coordinate with internal departments to fulfill client needs and requests.

• Maintain accurate records of client interactions and transactions.

• Assist in preparing reports, presentations, and documentation for clients.

• Identify opportunities to enhance client satisfaction and retention.

• Support the onboarding process for new clients.

Qualifications

Qualifications

• Bachelor’s degree in Business Administration, Communications, or related field preferred.

• Proven experience in client services, account management, or a similar role.

• Strong organizational and time-management skills.

• Excellent verbal and written communication abilities.

• Proficiency in Microsoft Office Suite and CRM systems.

• Ability to work independently and collaboratively in a fast-paced environment.

Additional Information

Benefits

• Competitive annual salary ($50,000 – $60,000).

• Opportunities for professional growth and advancement.

• Comprehensive health, dental, and vision insurance.

• Paid time off and holidays.

• Supportive and collaborative work environment.