Customer Support Manager

Company Description

About Us

At Sphirea Plus, we are dedicated to helping businesses grow through innovative strategies, strong partnerships, and exceptional client service. Our team thrives on creativity, collaboration, and delivering measurable results that exceed expectations. We believe in empowering our people to think big, act fast, and drive meaningful impact for our clients and our company.

Job Description

Job Description
We are seeking a highly organized and proactive Customer Support Manager to lead our support team and ensure that our clients receive outstanding service. This role requires a leader who can motivate and guide a team, analyze performance, and implement strategies for continuous improvement. You will be the key driver in maintaining our high standards of customer satisfaction.

Responsibilities

• Lead, mentor, and develop the customer support team to achieve performance goals.

• Oversee daily operations of the support department, ensuring timely and effective responses.

• Handle escalated customer inquiries and resolve complex issues.

• Monitor customer feedback and implement service improvement initiatives.

• Develop and maintain support policies, procedures, and training materials.

• Collaborate with other departments to enhance customer experience.

• Track and report on key performance metrics.

Additional Information

Benefits

• Competitive salary.

• Opportunities for professional growth and career advancement.

• Comprehensive health, dental, and vision insurance.

• Paid time off and holidays.

• Supportive and collaborative work environment.