Company Description

About Us
At Hype Tier, we specialize in elevating brands through innovative advertising solutions that connect with audiences and deliver measurable results. Our team is passionate about blending creativity with strategy to create impactful campaigns that drive growth. With a focus on excellence and adaptability, we empower our clients to stand out in today’s competitive market.

Job Description

Job Description

We are seeking a Customer Support Assistant to join our team in Washington, DC. This role is responsible for assisting customers with inquiries, providing timely solutions, and ensuring satisfaction across all touchpoints. The ideal candidate will have strong communication skills, a problem-solving mindset, and a genuine passion for helping others.

Responsibilities

Respond to customer inquiries via phone, email, and live chat in a timely manner.
Assist in troubleshooting issues and providing clear guidance to customers.
Maintain accurate records of customer interactions and transactions.
Collaborate with internal teams to resolve complex issues efficiently.
Identify opportunities to improve customer service processes and enhance the customer experience.
Follow company policies, procedures, and service standards at all times.

Qualifications

Qualifications

High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.
Previous experience in customer service or support roles is an advantage.
Excellent verbal and written communication skills.
Strong problem-solving and multitasking abilities.
Proficient with basic computer applications and CRM systems.
Ability to remain calm and professional under pressure.

Additional Information

Benefits

Competitive salary within the range of $50,000 – $60,000.
Opportunities for career growth and professional development.
Comprehensive health, dental, and vision insurance.
Paid time off, holidays, and sick leave.
Supportive and collaborative work environment.

Customer Support Assistant

SharpContra