PA, PreServices Specialist

Responsibilities

• Accurately registers all patients entering facility for medical services.
• Performs all aspects of the registration process with excellent customer service.
• Verifies patient insurance and benefits as needed at time of service.
• Ensures completion of all regulatory forms and processes as required.
• Attends all required department meetings and hospital-wide meetings as assigned.
• Completes all required education and training for hospital employees and department specific requirements.
• Embraces new processes, procedures, and applications, which can enhance processes.
• Communicates and builds relationship with inpatient and ancillary departments to ensure patients are registered appropriately for all services.
• Completes other duties assigned by Patient Access Manager and/or Revenue Cycle Director.

Additional Functions

• Cheerfully cross-trains for other department positions to ensure coverage in the event of absence or illness as assigned by Patient Access Manager.
• Assists in department organization by printing necessary additional forms, maintaining downtime form readiness, etc., as assigned by Patient Access Manager.

Required Skills and Experience

• Minimum one (1) year of experience, hospital, or clinic registration.
• Strong oral, and written communication skills as well as computer skills and a track record of excellent customer service.
• Minimum one (1) year of general insurance verification experience.
• Able to interpret insurance coverage as returned by insurance verification website or insurance company portals.
• Excellent multi-tasking in a challenging fast-paced environment.
• Must possess excellent people skills and critical thinking skills.

Education:

• High School Diploma or GED required, college degree or some college preferred.