PA, Scheduler

Welcome to Ovation Healthcare! 

At Ovation Healthcare (formerly QHR Health), we’ve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions.  

The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare’s vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior.  

We’re looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare, you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork.  

Ovation Healthcare’s corporate headquarters is located in Brentwood, TN. For more information, visit www.ovationhc.com.  

DUTIES AND RESPONSIBILITIES:
• Schedule hospital outpatient services, including imaging, tests, therapy sessions, and other
procedures.
• Confirm necessary authorizations for hospital outpatient procedures.
• Update demographic and insurance information in the hospital's system.
• Communicate appointment details and preparation instructions to patients.
• Handle patient inquiries, reschedule appointments, and manage cancellations professionally.
• Work closely with hospital departments, including radiology, cardiology, and surgical services, to
ensure seamless scheduling processes.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Utilize hospital scheduling software and electronic health records (EHR) efficiently.

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of medical terminology and insurance verification.
• Strong customer service and communication skills.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in electronic medical records (EMR) and hospital scheduling software.

WORK EXPERIENCE, EDUCATION AND CERTIFICATIONS:
• High school diploma or equivalent required; associate’s degree in healthcare administration or related field preferred.
• Previous experience in hospital outpatient scheduling, patient registration, or a similar role preferred.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
Remote – work from home

TRAVEL REQUIREMENTS:
No travel