Business Analyst - Client Management Transformation

Do you want a career that means more? At Anglicare Sydney, we bring the strength, the support and the strategy to make it happen.  

 

We’re a well-respected not-for-profit that’s been serving society’s most vulnerable for more than 160 years. Each year, we achieve life-changing outcomes for the 40,000+ people who rely on our person-centred support. And now, we’re extending our reach and impact even further.  

 

Your opportunity   

Support the successful delivery of the Client Management Transformation Salesforce project within the Community and Mission business unit. As the Business Analyst, you will provide expert analysis and documentation to ensure solutions are aligned to business needs, industry best practices, and current Salesforce trends.

Your work will help drive operational efficiency, improve client outcomes, and enable effective decision-making across the organisation. This is an initial 12- Month fixed term position.

 

With integrity and resilience, you will:   

• Lead business requirements gathering and analysis across cross-functional teams, ensuring alignment with project outcomes and stakeholder needs. 

• Engage with business, digital, and technology teams to capture, analyse, and document requirements, framed around benefits, capabilities, risks, and opportunities. 

• Develop and maintain clear, up-to-date documentation including business processes, solution designs, technical/functional specifications, and flowcharts to support delivery. 

• Translate business needs into technical specifications, ensuring alignment with ITIL and relevant standards. 

• Map business and technical processes to inform solution design and ensure stakeholder clarity. 

• Support continuous improvement by reviewing and refining documentation and training materials to enhance solution adoption. 

• Perform data analysis to support technology and integration solution design and delivery. 

• Support testing by collaborating with testers and preparing required documentation such as test cases and scripts. 

• Assist in change management and operational transition, including training plans, user guides, and coaching in collaboration with Change Managers. 

• Collaborate with technology and third-party experts on solution discovery, design, and implementation. 

• Contribute to project tracking and reporting by working with Project Managers on progress, risks, and issues. 

• Support user readiness and adoption to maximise business value post go-live. 

  

What you’ll bring  

• A curious mindset and challenges the status quo.  

• Demonstrated analytical and critical thinking skills to analyse business problems and find solutions.  

• Proven problem-solving ability to think creatively and work with others to solve business challenges.   

• Excellent communication and writing skills with high attention to detail and be able to translate requirements effectively.  

• Excellent relationship management, business acumen and presentation skills.  

• Strong negotiation and decision-making skills.  

• Ability to deliver smaller projects individually and work with a larger group on more complex projects.  

• Demonstrated ability to work both independently and in large teams.  

• Ability to work nimbly and with agility.  

 

  

Qualifications and Experience   

• 3 years’ experience working as a business and systems analysis in business and IT projects with a proven record in successful solution delivery.  

• 2 years’ experience on Salesforce projects as a Business Analyst or Functional Consultant.  

• Salesforce Certified Administrator is an advantage 

• Experience in system implementation including data migration, testing, training, reporting and integration.  

• Experience in community care, aged care or not-for-profit industry is a preference.  

 

Why Anglicare ?   

We provide meaningful opportunities and choice, both for the individuals and communities we support and the dedicated people here who make it happen.    

At Anglicare, you’ll get the security, stability and opportunities that come with a strong, well-established organisation that’s ready for the future.

 

On top of that, here are just some of the tangible benefits you will enjoy in a career with us:   

• Flexible work options to get the most out of work and life   

• Pay less tax on your income and increase your take home pay. With salary packaging, up to $15,900 of your income is tax free.   

• Spend up to $2,650 on accommodation, meals and entertainment also tax free with salary packaging.   

•  Ongoing professional development and leadership training to advance your career    

• Exclusive discounts to over 400 retailers   

• Employee Assistance Program and Fitness Passport with discounts to over 800 gyms for you and your family   

 

Are you ready for a career that means more?   

 

Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds.   

Application Close Date: August 31, 2025