Technical Supervisor

Who We Are:

Johnson Controls Indonesia has been recognized as a Great Place To Work®! This achievement reflects our commitment to fostering a positive, inclusive, and dynamic work environment where every team member can thrive. Find out more here:  

https://greatplacetowork.co.id/companies/pt-johnson-controls-indonesia/ 

Job Summary:

As a Technical Supervisor – HVAC, you will lead a team of technicians in delivering high-quality HVAC maintenance, repair, and installation services. You will ensure operational excellence, customer satisfaction, and compliance with safety and technical standards across all service activities. 

Service Technician Duties & Responsibilities (How you will do it): 

• Technical Leadership & Supervision  
• Supervise and coordinate daily activities of HVAC technicians. 
• Provide technical guidance and troubleshooting support for complex HVAC systems including chillers, AHUs, VRF systems, Smart Connecting Chiller and BMS integration. 
• Ensure all service tasks are performed according to Johnson Controls’ standards and client requirements. 
• Escalate to factory regarding issue technical and claim warranty 
• Provide administrative support warranty  
• Project Execution & Quality Control 
• Oversee installation, commissioning, and maintenance of HVAC systems. 
• Conduct site inspections and audits to ensure quality and safety compliance. 
• Review and approve service reports, commissioning documents, and maintenance logs. 
• Act as a technical point of contact for clients, ensuring timely resolution of issues. 

• Customer Engagement

• Support service proposals and upselling opportunities based on site assessments. 
• Maintain strong relationships with clients to ensure satisfaction and repeat business. 

• Team Development

Train and mentor junior technicians through on-the-job training and technical workshops. 

Monitor team performance and provide feedback for continuous improvement. 

• Administration & Reporting

• Ensure timely submission of service documentation, timesheets, and inventory reports. 
• Support planning and scheduling of service jobs in coordination with the service coordinator. 

What We Look For:

• Diploma or Bachelor's Degree in Mechanical Engineering, Electrical Engineering, or related field. 
• Minimum 5 years of experience in HVAC service, with at least 2 years in a supervisory role. 
• Strong knowledge of HVAC systems including chillers, VRF, and control systems. 
• Familiarity with safety standards and regulatory compliance in Indonesia. 
• Good communication skills in Bahasa Indonesia and English. 
• Ability to work flexible hours and travel to client sites as needed. 

Preferred Skills:

• Experience with Johnson Controls products (e.g., YORK®, Metasys®). 
• Certification in HVAC or Refrigeration systems. 
• Leadership and team management capabilities. 

What We Offer:

• Competitive Salary

• Paid Vacation/Holidays/Sick Time

• Comprehensive Benefits Package

• On the job/cross training opportunities 
• Encouraging and collaborative team environment 
• Dedication to safety through our Zero Harm policy 

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